Summary
Overview
Work History
Education
Skills
Timeline
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Tausief Shaikh

Toronto,ON

Summary

Detail-oriented Front Desk Agent with 8 months of experience at Novotel, North York, focusing on guest services and financial auditing in a high-pressure, 5-star setting. Proficient in OPERA PMS, ensuring efficient reservations and effective guest communication. Demonstrated ability in customer service and sales, enhancing upselling strategies and fostering guest loyalty. Holds Post-Graduate Diplomas in Global Hospitality Operations Management and Sustainability Leadership, with expertise in project management and analytics.

Overview

7
7
years of professional experience

Work History

Assistant Financial Counselor

Consolidated Credit Inc
Toronto, Ontario
04.2023 - Current
  • Reviewed applications and entered data into the computer system for accuracy.
  • Prepared and processed required documentation for compliance.
  • Analyzed monthly income and expense reports to identify trends.
  • Communicated with debtors, creditors, and third parties to facilitate resolutions.
  • Monitored the status and progress of debt relief options and filings.

Front Desk Agent/Hotel Night Auditor

Novotel
Toronto, Ontario
06.2022 - 04.2023
  • Streamlined check-in and check-out processes to enhance guest experience.
  • Managed reservations through online platforms and in-person interactions.
  • Processed payments for rooms, amenities, and additional charges accurately.
  • Responded promptly to guest inquiries via phone, email, and in person.
  • Resolved guest complaints effectively to promote satisfaction and loyalty.
  • Coordinated with housekeeping and maintenance teams to address guest needs.
  • Conducted nightly audits to verify financial transactions and ensure accuracy.
  • Prepared daily reports summarizing hotel operations and financial performance.

Sales & Marketing Coordinator

Staffend Services Private Limited
Mumbai , Maharashtra
02.2021 - 06.2021
  • Formulated business strategies to penetrate new markets and sectors.
  • Identified emerging trends to enhance recruitment services.
  • Managed comprehensive sales processes from lead generation to closure.
  • Maintained precise CRM records of client interactions and sales leads.
  • Delivered consistent sales, pipeline, and market insight reports to management.
  • Cultivated strong relationships with clients and stakeholders based on trust.

Sales Coordinator

A2TECH Consultants
Mumbai, Maharashtra
01.2020 - 10.2020
  • Managed the full sales cycle, from prospecting to solution pitching.
  • Targeted clients across various industries for staffing services.
  • Engaged potential clients through multiple communication channels.
  • Scheduled meetings to assess recruitment needs and challenges.
  • Partnered with recruitment teams to fulfill hiring requirements.
  • Assisted in contract negotiations and finalizations.
  • Built lasting client relationships and provided recruitment strategy advice.

Intern

Hyatt Regency
Pune, Maharashtra
06.2018 - 11.2018

Processed customer orders on the POS and managed inventory. Assisted the manager with the preparation of room service reports. Set up tables and the banquet hall according to event specifications. Coordinated with staff to ensure seamless service during events. Cleared venue post-event and supported inventory management. Maintained cleanliness of rooms and common areas per standard operating procedures.

Education

Post-Graduate Certificate - Global Sustainable Hospitality Management

Seneca College
Toronto
01-2023

Post-Graduate Certificate - Global Hospitality Operations Management

Seneca
Toronto, ON
04-2022

Bachelor of Science - Hospitality Management

International Institute Of Hotel Management
Pune
04-2020

Skills

  • Front Desk and Guest Services Expertise
  • OPERA PMS Proficiency
  • Fluent in English, Hindi, and Marathi
  • Financial auditing and night audit operations
  • Customer communication and active listening
  • Hospitality sales and upselling techniques
  • Problem-solving and analytical skills
  • Project Management in Hospitality Operations
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Timeline

Assistant Financial Counselor

Consolidated Credit Inc
04.2023 - Current

Front Desk Agent/Hotel Night Auditor

Novotel
06.2022 - 04.2023

Sales & Marketing Coordinator

Staffend Services Private Limited
02.2021 - 06.2021

Sales Coordinator

A2TECH Consultants
01.2020 - 10.2020

Intern

Hyatt Regency
06.2018 - 11.2018

Post-Graduate Certificate - Global Sustainable Hospitality Management

Seneca College

Post-Graduate Certificate - Global Hospitality Operations Management

Seneca

Bachelor of Science - Hospitality Management

International Institute Of Hotel Management
Tausief Shaikh