Detail-oriented Front Desk Agent with 8 months of experience at Novotel, North York, focusing on guest services and financial auditing in a high-pressure, 5-star setting. Proficient in OPERA PMS, ensuring efficient reservations and effective guest communication. Demonstrated ability in customer service and sales, enhancing upselling strategies and fostering guest loyalty. Holds Post-Graduate Diplomas in Global Hospitality Operations Management and Sustainability Leadership, with expertise in project management and analytics.
Processed customer orders on the POS and managed inventory. Assisted the manager with the preparation of room service reports. Set up tables and the banquet hall according to event specifications. Coordinated with staff to ensure seamless service during events. Cleared venue post-event and supported inventory management. Maintained cleanliness of rooms and common areas per standard operating procedures.