Tauneisha Burley
Stockton,Ca
Summary
Highly motivated and professional individual with the knowledge and skills to enhance business efficiency. Strong work ethic, excels as an individual contributor and team player, quickly adapting to different processes. Keen attention to detail ensures the delivery of efficient and high-quality service.
Overview
11
11
years of professional experience
Work History
Housing Program Technician 1
Sacramento Housing Redevelopment Agency
04.2024 - Current
- Managed program field office activities to increase program awareness and participation.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- ● Processing annual recertification thorough verification of employment, benefits, and asset income for all applicants.
● Following up on interim changes promptly addressing any changes in household composition or income to maintain accurate records and eligibility status.
● Assisting with move requests submitted, facilitating smooth transitions by processing move requests and issuing vouchers as needed.
● Drafting and dispatching notifications to clients regarding upcoming changes
● Conducting client conferences, engaging with clients to address inquiries, provide guidance, and ensure understanding of procedures.
● Spreadsheet management with various processes. Creating and updating spreadsheets to meticulously track the number of annual recertifications, interim changes, and move requests for effective monitoring and reporting.
● Proficient in generating and analyzing reports to extract valuable insights from data.
CLAIMS ADJUSTER
MAXIMUS/ Employment Development Department
01.2021 - 10.2023
- Worked remotely with the Employment Development Department of CALIFORNIA, auditing claimant certification weeks for potential discrepancies and benefit overpayments
- Reviewed and audited a claimant's potential overpayment status based on complex financial information by evaluating wages and earnings
- Processed claims with confirmed eligibility issues for potential adjudication/determination by the EDD
- Notated findings along with actions taken to resolve
- Collaborated with subject matter experts to address unique issues
- Investigated and processed insurance claims filed by policyholders and claimants
- Verified insurance coverage for property claims
- Evaluated all information to determine claim resolution
- Negotiated with claimants and insurance companies to settle claims
- Issued payout amounts in an efficient and timely manner
- Analyzed individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response or claim processed
- Initiated time sensitive telephone calls, faxes, and emails to customers, to obtain documentation or pass along needed information
- Investigated and resolved state agency concerns with supervisor, other departments and/or State Relationship Manager
CUSTOMER SERVICE
CTDI
03.2017 - 12.2020
- Interacted with customers face-to-face and via the telephone to process complaints
- Answered ACD phone lines to process customer complaints regarding network and router issues
- Investigated system issues to assist customers in resolving the matter
- Performed heavy data entry using multiple data systems
- Contacted customers with delinquent accounts to resolve balance issue
- Communicate with customers via email correspondence
- Maintained customer records by updating contact and billing information, placed orders and verified account balances
QUALITY CONTROL SPECIALIST
DRAXLIMAR
04.2014 - 02.2017
- Maintained communication between customers and technicians to ensure quality control during production process
- Specialized in excellent Customer Service
- Performed heavy data entry
- Read blueprints and specifications to easily communicate to technicians
- Monitored the quality of products by inspecting, testing and measuring products
- Recommend adjustments to the assembly line and/or production pro team members
Education
High School Diploma -
C4L Academy
16220 Scientific, Irvine, CA 9261806-2020
Skills
- Yardi systems
- Teamwork and Collaboration
- FileNet (ICN) systems
- Extraordinary Customer Service
- Excellent written and verbal skills
- Computer Literate
- Strong attention to detail
- Excellent organizational skills
- Strong listening and monitoring skills
- Poised under pressure
- Excellent interpersonal and communication skills both written and verbal
Timeline
Housing Program Technician 1
Sacramento Housing Redevelopment Agency
04.2024 - Current
CLAIMS ADJUSTER
MAXIMUS/ Employment Development Department
01.2021 - 10.2023
CUSTOMER SERVICE
CTDI
03.2017 - 12.2020
QUALITY CONTROL SPECIALIST
DRAXLIMAR
04.2014 - 02.2017
High School Diploma -
C4L Academy
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