Tauhida Rukaiya
Vancouver,BC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Banquet Server
Delta Hotels By Marriott
Saskatoon, Saskatchewan
09.2019 - 05.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Wine, coffee, water services during dinner.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Provided exceptional service to high volume of daily customers.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
- Educated guests on meals during by answering questions and bringing special orders.
- Stocked server areas with supplies before, during and after shifts.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Administrative Assistant
Lexia Technologies LTD
Saskatoon, SK
06.2021 - 08.2022
- Authorized Dealer of ADT, Aceon, BellMts, Telecon & Telus Across Saskatchewan and Manitoba
- Invoicing, GST, payroll, managing all the data of Technicians, track all the transactions Of incoming and outgoing payments
- Collect all the invoices and paycheques,
- Inventoried warehouse and ordered equipments as needed for installation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Front Desk Agent
Parktown Hotel
Saskatoon, SK
12.2019 - 12.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Coordinated with internal departments to handle wide range of guest needs.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Responded to inquiries and room requests made online, by phone and via email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Issued room keys and shared information on policies and amenities.
Receptionist
BHP Potash & Mining
Saskatoon, Saskatchewan
02.2021 - 06.2021
- Used company badging system to create badges for new employees and visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments, setup of conference rooms for meetings and office events in common areas.
Education
Private Pilot License - Commercial Aviation
Mitchinson Flight Centre
Saskatoon, SK05.2023
Higher Secondary School Certificate - Science
MitchinsonTauhidaRukaiyaRajuk Uttara Model College
Dhaka, BD05.2017
Commercial Pilot License - Commercial Aviation
Coastal Pacific Aviation Ltd
Abbotsford, BCSkills
- Microsoft Office, Excel (data entry), PowerPoint, Webpages, Multimedia and advance level invoicing
- Serve It Right & Cannasell Certification
- Ability to remain calm under stressful situations and to problem solve
- Organized and independent
- Customer Service
- Flexible Schedule
- Event Setup
- Team Collaboration
- Warm and Friendly
- Professional and Courteous
- Fluent in English
- Guest Needs Analysis
- Service Prioritization
- Liquor, Wine and Food Service
- Advanced MS Office Suite Knowledge
- Inventory Systems
- Account Balancing Reconciliation
- Recordkeeping and Bookkeeping
- Supply Inventory Control
- Verbal and Written Communication
- Judgment and Decision Making
- Office Equipment Operation
References
~ Reference available upon request
Timeline
Administrative Assistant
Lexia Technologies LTD
06.2021 - 08.2022
Receptionist
BHP Potash & Mining
02.2021 - 06.2021
Front Desk Agent
Parktown Hotel
12.2019 - 12.2021
Banquet Server
Delta Hotels By Marriott
09.2019 - 05.2023
Private Pilot License - Commercial Aviation
Mitchinson Flight Centre
Higher Secondary School Certificate - Science
MitchinsonTauhidaRukaiyaRajuk Uttara Model College
Commercial Pilot License - Commercial Aviation
Coastal Pacific Aviation Ltd
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