Tatyanna De Melo
Summary
Accomplished Supervisor at Tim Horton's, adept in leadership and problem-solving, significantly enhancing team efficiency. Skilled in fitness industry familiarity and administrative tasks, I excel in environments requiring attention to detail and strong organizational abilities. Demonstrated success in improving productivity and mentoring staff, leveraging both hard and soft skills to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Gym Receptionist
Powerhouse Gym
09.2023 - Current
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
Supervisor
Tim Horton's
12.2018 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
VIP Bottle Server
XIIMILELOUNGE
12.2018 - 12.2019
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Advanced Esthetics And Spa Operations
Oxford College of Arts, Business And Technology
Mississauga, ON08.2023
Skills
- Fitness industry familiarity
- File Management
- Basic accounting
- Billing and Invoicing
- Multi-Line Telephone Systems
- Administrative tasks
- Health and safety awareness
Timeline
Gym Receptionist
Powerhouse Gym
09.2023 - Current
Supervisor
Tim Horton's
12.2018 - 06.2022
VIP Bottle Server
XIIMILELOUNGE
12.2018 - 12.2019
No Degree - Advanced Esthetics And Spa Operations
Oxford College of Arts, Business And Technology
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