Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

TATYANA MCDONALD

Brampton,ON

Summary

  • Obtain a position as a team player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve corporate goals.
  • Proficient in Microsoft. PowerPoint, and Excel.
  • Multi-tasking able to work in fast-paced environment.
  • Very organized and able to meet deadlines.
  • Strong customer service and organization skills.
  • Problem analysis and problem solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Accounts Payable Clerk/ Administrative Assistant

CANADA CARTAGE
01.2021 - 01.2023
  • Processing all invoice data as required into the relevant systems (Great Plains, excel, Synergize)
  • Attach transactional supporting documentation into Great Plains
  • Completing General accounting and administrative duties as required
  • Collecting & organizing all invoices into the Excel system
  • Post invoice batches from Great Plains
  • Familiar with Synergize system
  • Reconciling processed work by verifying entries and comparing system reports to balances.

Waitress Server

Pearson Convention Center
07.2019 - 02.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

HR CONSTRUCTION
01.2019 - 01.2022
  • Virtual reception duties, answer, and direct incoming calls
  • General administrative duties, including scheduling appointments.

Hampton inn by Hilton
01.2018 - 01.2019
  • Mailing, filling, data processing, answering calls, placing orders
  • Interacting with clients and visitors so that they feel very welcome
  • Data Entry
  • Mailing, filling, data processing, answering calls, placing orders
  • Customer Service – answering phone/ Making Appointments.

Education

University of Toronto
12.2023

Carleton University
12.2019

Skills

  • Payment verification
  • Bill payment
  • Budgeting proficiency
  • Order Management
  • Guest Engagement
  • Menu Memorization
  • Customer service expertise
  • Organizational ability
  • Engaging personality
  • Customer Service
  • Highly reliable
  • Strong multitasking

Volunteer Experience

  • Volunteered at homeless shelter downtown Brampton assisting the homeless and helped them with their problems
  • Regularly assist in the feeding program at the Knight’s Table making lunches and distribute clothes, shoes, and a gift card
  • Volunteered for my link crew at my school
  • Member of the BMBA League, actively play basketball, an active team sport
  • Volunteered at Sir Winston Churchill public school, assist students in the classrooms with various schoolwork

Certification

Smart Serve Certificate

Timeline

Accounts Payable Clerk/ Administrative Assistant

CANADA CARTAGE
01.2021 - 01.2023

Waitress Server

Pearson Convention Center
07.2019 - 02.2022

HR CONSTRUCTION
01.2019 - 01.2022

Hampton inn by Hilton
01.2018 - 01.2019

University of Toronto

Carleton University

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TATYANA MCDONALD