Tatyana Labrenz
Calgary, Canada,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to gain more experience and to meet the teams goals. I am reliable, honest and conduct myself with integrity.
Overview
9
9
years of professional experience
Work History
House Cleaner
Merry Maids
09.2022 - 04.2023
- Vacuuming and washing all hard surface floors
- Cleaning light fixtures, baseboards and windowsills
- Cleaning/dusting under and behind moveable furniture and decorative items
- Providing customer service and quality control
- Reporting/resolving any customer issues before leaving home
- Scrubbing and polishing bathrooms and kitchen
- Washing kitchen & bathroom floors on hands & knees
Customer Service Representative
Home Depot
01.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier/Customer Service
The Halloween Store/ Christmas Store
09.2017 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Tire Technician
Kal Tire
01.2014 - 01.2015
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Education
Film And Video Production
Sait
Calgary, AB12.2024
High School Diploma -
Louise Dean School
Calgary09.2017
Skills
- Complaint Resolution
- Consultative Sales
- Scheduling
- Customer Service
- Calm Under Pressure
- Task Prioritization
- Organizational Skills
- Attention to Detail
- Flexible and Adaptable
- Fast learner
Timeline
House Cleaner
Merry Maids
09.2022 - 04.2023
Customer Service Representative
Home Depot
01.2018 - 12.2020
Cashier/Customer Service
The Halloween Store/ Christmas Store
09.2017 - 01.2018
Tire Technician
Kal Tire
01.2014 - 01.2015
Film And Video Production
Sait
High School Diploma -
Louise Dean School
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