Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatyana Filius

Ottawa,Canada

Summary

As a dedicated and results-driven business management professional, I am committed to driving sales growth and ensuring the highest standards of customer service. I am dedicated to partnering with coworkers to promote engaged, empowering work culture. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

LENSCRAFTERS, Luxottica Group
10.2023 - Current
  • Transitioned from Sunglass Hut to Lens Crafter's, shifting into medical retail management.
  • Manage daily operations in a $3.5m location, maintaining efficiency while upholding high quality service standards.
  • Collaborate closely with doctors to transition patients seamlessly from eye exams, to frame and lens purchase.
  • Daily coaching staff on what we call The Customer Journey. Which is delivering exceptional customer service while being attentive to their medical and non medical needs.
  • Overseeing the lab to ensure proper dwell time and operational efficiency.
  • In depth knowledge of insurance processes, submitting claims accurately to various companies.
  • Conduct monthly training sessions, ensuring team is up to date with required training.
  • Schedule a large staff, ensuring optimal coverage, completing payroll accurately and on time.
  • Participate in weekly regional business recap meetings. Discussing wins, losses, upcoming events, marketing and training.
  • Complete monthly health and safety audits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Store Manager

Sunglass Hut - Luxottica
05.2023 - 10.2023
  • Achieved and consistently exceeded monthly sales goals through strategic planning and targeted customer engagement.
  • Recruited, trained and developed a high performing, customer focused sales team.
  • Successfully increased store sales by 175% over a five month period through effective coaching, marketing and in store promotions.
  • Fostered a positive work environment that motivated staff, resulting in improved team performance and reduced turnover.
  • Utilized key performance indicator's to monitor and analyze business trends.


Store Lead

The Cosmetic Company Store
04.2019 - 05.2023
  • Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
  • Motivated a dynamic team to consistently exceed sales targets and deliver outstanding shopping experiences.
  • Recruited, trained and developed a high performing team.
  • Conducted regular training sessions which enhanced product knowledge and sales techniques.
  • Set monthly goals and strategies to achieve them.
  • Implemented promotional marketing per company direction and visual merchandising strategies to drive sales.
  • Resolved customer inquiries and complaints promptly and effectively.
  • Utilized KPIs to guide business decisions.
  • Effectively managed daily store operations with a focus on organization and efficiency.


Education

Medical Aesthetics

West End Academy
Ottawa, ON

Skills

  • Excellent communication and interpersonal skills
  • Ability to thrive in a fast-paced, high pressure environment
  • Strong leadership and team building abilities
  • Proven track record in sales and customer service

Languages

English
French

Timeline

Assistant Store Manager

LENSCRAFTERS, Luxottica Group
10.2023 - Current

Store Manager

Sunglass Hut - Luxottica
05.2023 - 10.2023

Store Lead

The Cosmetic Company Store
04.2019 - 05.2023

Medical Aesthetics

West End Academy
Tatyana Filius