As a dedicated and results-driven business management professional, I am committed to driving sales growth and ensuring the highest standards of customer service. I am dedicated to partnering with coworkers to promote engaged, empowering work culture. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
10.2023 - Current
Transitioned from Sunglass Hut to Lens Crafter's, shifting into medical retail management.
Manage daily operations in a $3.5m location, maintaining efficiency while upholding high quality service standards.
Collaborate closely with doctors to transition patients seamlessly from eye exams, to frame and lens purchase.
Daily coaching staff on what we call The Customer Journey. Which is delivering exceptional customer service while being attentive to their medical and non medical needs.
Overseeing the lab to ensure proper dwell time and operational efficiency.
In depth knowledge of insurance processes, submitting claims accurately to various companies.
Conduct monthly training sessions, ensuring team is up to date with required training.
Schedule a large staff, ensuring optimal coverage, completing payroll accurately and on time.
Participate in weekly regional business recap meetings. Discussing wins, losses, upcoming events, marketing and training.
Complete monthly health and safety audits.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Manager
Sunglass Hut - Luxottica
05.2023 - 10.2023
Achieved and consistently exceeded monthly sales goals through strategic planning and targeted customer engagement.
Recruited, trained and developed a high performing, customer focused sales team.
Successfully increased store sales by 175% over a five month period through effective coaching, marketing and in store promotions.
Fostered a positive work environment that motivated staff, resulting in improved team performance and reduced turnover.
Utilized key performance indicator's to monitor and analyze business trends.
Store Lead
The Cosmetic Company Store
04.2019 - 05.2023
Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
Motivated a dynamic team to consistently exceed sales targets and deliver outstanding shopping experiences.
Recruited, trained and developed a high performing team.
Conducted regular training sessions which enhanced product knowledge and sales techniques.
Set monthly goals and strategies to achieve them.
Implemented promotional marketing per company direction and visual merchandising strategies to drive sales.
Resolved customer inquiries and complaints promptly and effectively.
Utilized KPIs to guide business decisions.
Effectively managed daily store operations with a focus on organization and efficiency.
Education
Medical Aesthetics
West End Academy
Ottawa, ON
Skills
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, high pressure environment
Strong leadership and team building abilities
Proven track record in sales and customer service
Languages
English
French
Timeline
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
10.2023 - Current
Store Manager
Sunglass Hut - Luxottica
05.2023 - 10.2023
Store Lead
The Cosmetic Company Store
04.2019 - 05.2023
Medical Aesthetics
West End Academy
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