Tatyana Filius
Ottawa,Canada
Summary
As a dedicated and results-driven business management professional, I am committed to driving sales growth and ensuring the highest standards of customer service. I am dedicated to partnering with coworkers to promote engaged, empowering work culture. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
10.2023 - Current
- Transitioned from Sunglass Hut to Lens Crafter's, shifting into medical retail management.
- Manage daily operations in a $3.5m location, maintaining efficiency while upholding high quality service standards.
- Collaborate closely with doctors to transition patients seamlessly from eye exams, to frame and lens purchase.
- Daily coaching staff on what we call The Customer Journey. Which is delivering exceptional customer service while being attentive to their medical and non medical needs.
- Overseeing the lab to ensure proper dwell time and operational efficiency.
- In depth knowledge of insurance processes, submitting claims accurately to various companies.
- Conduct monthly training sessions, ensuring team is up to date with required training.
- Schedule a large staff, ensuring optimal coverage, completing payroll accurately and on time.
- Participate in weekly regional business recap meetings. Discussing wins, losses, upcoming events, marketing and training.
- Complete monthly health and safety audits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Manager
Sunglass Hut - Luxottica
05.2023 - 10.2023
- Achieved and consistently exceeded monthly sales goals through strategic planning and targeted customer engagement.
- Recruited, trained and developed a high performing, customer focused sales team.
- Successfully increased store sales by 175% over a five month period through effective coaching, marketing and in store promotions.
- Fostered a positive work environment that motivated staff, resulting in improved team performance and reduced turnover.
- Utilized key performance indicator's to monitor and analyze business trends.
Store Lead
The Cosmetic Company Store
04.2019 - 05.2023
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Motivated a dynamic team to consistently exceed sales targets and deliver outstanding shopping experiences.
- Recruited, trained and developed a high performing team.
- Conducted regular training sessions which enhanced product knowledge and sales techniques.
- Set monthly goals and strategies to achieve them.
- Implemented promotional marketing per company direction and visual merchandising strategies to drive sales.
- Resolved customer inquiries and complaints promptly and effectively.
- Utilized KPIs to guide business decisions.
- Effectively managed daily store operations with a focus on organization and efficiency.
Education
Medical Aesthetics
West End Academy
Ottawa, ONSkills
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, high pressure environment
- Strong leadership and team building abilities
- Proven track record in sales and customer service
Languages
English
French
Timeline
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
10.2023 - Current
Store Manager
Sunglass Hut - Luxottica
05.2023 - 10.2023
Store Lead
The Cosmetic Company Store
04.2019 - 05.2023
Medical Aesthetics
West End Academy
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