Hi, I’m
Tatyana Cabral
Arthur
Summary
Professional with strong background in customer interactions and service solutions. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
years of professional experience
Work History
Dermalogica
Business Consultant
06.2024 - Current
Job overview
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Analyzed sales data to identify underperforming products, recommending pricing adjustments or discontinuation when needed.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Developed strategic marketing campaigns that effectively showcased products and promotions, driving increased foot traffic to stores.
Dermalogica
Customer Service Representative
09.2020 - 06.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dermalogica
Skin Care Specialist
11.2019 - 09.2020
Job overview
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
Education
St. Augustine Secondary School, Brampton, ON
High School Diploma
International Beauty Institute, Mississauga
Medical Aesthetics Diploma from Medical Aesthetics
Skills
- Order processing
- Customer service
- Data entry
- Active listening
- Relationship building
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Live chat support
- Product and service solutions
Timeline
Business Consultant
Dermalogica
06.2024 - Current
Customer Service Representative
Dermalogica
09.2020 - 06.2024
Skin Care Specialist
Dermalogica
11.2019 - 09.2020
St. Augustine Secondary School
High School Diploma
International Beauty Institute
Medical Aesthetics Diploma from Medical Aesthetics
Similar Profiles
Emilee RothEmilee Roth
Sales Account Executive at DermalogicaSales Account Executive at Dermalogica
Sonam Yangchen NorbhuSonam Yangchen Norbhu
Brand Marketing Manager at dermalogicaBrand Marketing Manager at dermalogica
Lyndsey SeacristLyndsey Seacrist
Advanced Instructor at DermalogicaAdvanced Instructor at Dermalogica