Tatyana Baptiste
TORONTO,ON
Summary
High-energy individual with a versatile background in sales and customer service. Known for strong relationship-building and time management skills, ready to leverage expertise to enhance customer loyalty and drive profitable outcomes.
Overview
10
10
years of professional experience
Work History
Bartender
Momentos
09.2025 - Current
- Built a loyal customer base driving 40%+ repeat business, leveraging strong relationship-building and customer experience skills.
- Resolved customer complaints to ensure satisfaction and maintain positive relationships.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Sales Associate
Marc Jacobs
03.2023 - 08.2025
- Generated 5K-8K in daily sales during peak periods, outperforming team averages by 20%+
- Modified sales strategies based on customer interactions and feedback, enhancing sales outcomes.
- Participated in promotional events to drive customer engagement and sales.
- Handled incoming calls, delivering information about store offerings and services.
Receptionist
Wapose Emergency Services
Fort McMurray, Alberta
02.2016 - 08.2018
- Proactively followed up with warm leads via phone and email, re-engaging 30% of inactive prospects and driving additional bookings.
- Maintained accurate records of incoming calls and visitor logs daily.
- Provided administrative support to management, including filing and document preparation.
Education
Bachelor of Arts - Performance
York Univeristy
Toronto, ON06-2022
Skills
- Product knowledge
- Sales strategies
- Relationship management
- Time management
- Adaptable learning
- Outgoing personality
Languages
English
Native/ Bilingual
French
Professional
Timeline
Bartender
Momentos
09.2025 - Current
Sales Associate
Marc Jacobs
03.2023 - 08.2025
Receptionist
Wapose Emergency Services
02.2016 - 08.2018
Bachelor of Arts - Performance
York Univeristy