Tatyana Alvarado-Gonzalez
Daly City
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office organization, notably at Grand Hyatt SFO. Excelled in enhancing customer satisfaction and streamlining check-in processes, demonstrating exceptional attention to detail and verbal communication skills. Proven ability to manage high-volume tasks efficiently, ensuring operational excellence and positive client interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sonic Automotive
11.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Grand Hyatt San Francisco
06.2023 - 09.2024
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Medical Assistant
CPMC Sutter Health
02.2023 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant Intern
Ucsf Mission Bay
08.2022 - 02.2023
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Enhanced patient comfort by providing compassionate and empathetic care throughout their radiation oncology treatments.
Grocery Bagger
Lucky Supermarket
01.2019 - 09.2022
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
Brand Associate
Old Navy
10.2018 - 01.2019
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
Education
Medical Assistant Certification - Medical Assisting
Mission Language Vocational School
San Francisco, CA02-2023
High School Diploma -
Hilltop High School
San Francisco, CA05-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Initiative-taking
Certification
- Basic Life Support (BLS) - American Heart Association.
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Languages
Spanish
Native or Bilingual
Persian
Elementary
Timeline
Front Desk Receptionist
Sonic Automotive
11.2024 - Current
Front Desk Receptionist
Grand Hyatt San Francisco
06.2023 - 09.2024
Medical Assistant
CPMC Sutter Health
02.2023 - 06.2023
Medical Assistant Intern
Ucsf Mission Bay
08.2022 - 02.2023
Grocery Bagger
Lucky Supermarket
01.2019 - 09.2022
Brand Associate
Old Navy
10.2018 - 01.2019
Medical Assistant Certification - Medical Assisting
Mission Language Vocational School
High School Diploma -
Hilltop High School
Similar Profiles
Henry LongHenry Long
Benefits Intern at Sonic AutomotiveBenefits Intern at Sonic Automotive
Ray FarrowRay Farrow
Director of Training and Development at Sonic AutomotiveDirector of Training and Development at Sonic Automotive
Kunle MajowogbeKunle Majowogbe
Sales Manager at Sonic AutomotiveSales Manager at Sonic Automotive
Mohammed AlkahtaniMohammed Alkahtani
Business Development Center at Sonic AutomotiveBusiness Development Center at Sonic Automotive
Anna Kristen SantosAnna Kristen Santos
Unit Secretary at 10 East CPMC Van Ness CampusUnit Secretary at 10 East CPMC Van Ness Campus