Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tatyana Alvarado-Gonzalez

Daly City

Summary

Dynamic and results-oriented professional with extensive experience in customer service and office organization, notably at Grand Hyatt SFO. Excelled in enhancing customer satisfaction and streamlining check-in processes, demonstrating exceptional attention to detail and verbal communication skills. Proven ability to manage high-volume tasks efficiently, ensuring operational excellence and positive client interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Sonic Automotive
11.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

Grand Hyatt San Francisco
06.2023 - 09.2024
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Medical Assistant

CPMC Sutter Health
02.2023 - 06.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant Intern

Ucsf Mission Bay
08.2022 - 02.2023
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
  • Enhanced patient comfort by providing compassionate and empathetic care throughout their radiation oncology treatments.

Grocery Bagger

Lucky Supermarket
01.2019 - 09.2022
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
  • Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.

Brand Associate

Old Navy
10.2018 - 01.2019
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Communicated product information with confidence and educated consumers about company.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.

Education

Medical Assistant Certification - Medical Assisting

Mission Language Vocational School
San Francisco, CA
02-2023

High School Diploma -

Hilltop High School
San Francisco, CA
05-2020

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Office organization
  • Initiative-taking

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).

Languages

Spanish
Native or Bilingual
Persian
Elementary

Timeline

Front Desk Receptionist

Sonic Automotive
11.2024 - Current

Front Desk Receptionist

Grand Hyatt San Francisco
06.2023 - 09.2024

Medical Assistant

CPMC Sutter Health
02.2023 - 06.2023

Medical Assistant Intern

Ucsf Mission Bay
08.2022 - 02.2023

Grocery Bagger

Lucky Supermarket
01.2019 - 09.2022

Brand Associate

Old Navy
10.2018 - 01.2019

Medical Assistant Certification - Medical Assisting

Mission Language Vocational School

High School Diploma -

Hilltop High School

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Tatyana Alvarado-Gonzalez