Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Tatwayna Pommells

Tatwayna Pommells

Ottawa,Ontario

Summary

To be happily educated in the teaching of thinking and management of feelings; that I may effectively communicate with others, impacting positively on my superiors and colleagues alike, whilst I excel in whatever sphere I work and study.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sutherland global services
01.2022 - 01.2023
  • Specializing in resolving customer concerns and complaints by providing accurate information while ensuring satisfactory resolution as well as enhancing customer satisfaction
  • Providing clear and empathetic communication skills to maintain a positive interaction to foster consumer satisfaction and loyalty.

Customer Service Representative

Advantage Communications
01.2020 - 01.2021
  • Specializing in resolving customer concerns and complaints by providing accurate information while ensuring satisfactory resolution as well as enhancing customer satisfaction
  • Providing clear and empathetic communication skills to maintain a positive interaction to foster consumer satisfaction and loyalty.

Admin. Assistant

MCM Building & Electrical Services Limited
01.2020 - 01.2020
  • Specialized in handling tasks such as scheduling appointments and organizing files to ensure smooth operation of daily activities
  • Engaging with clients and visitors by addressing inquiries and ensuring a positive customer service.

Admin. Assistant

Windward Primary & Junior High
01.2018 - 01.2018
  • Specialized in providing valuable support to the classroom as well as assisting with managing materials and supervising students
  • Providing additional help to students who need additional support.

Education

Holy Childhood High School; Kingston
12.2021

Windward Road Primary & Junior High
12.2015

Skills

  • Project Management
  • Ability to succeed in challenging, high-pressure, deadline-driven environments
  • Able to adapt to a dynamic environment
  • Positive work ethic
  • Good problem solving and conflict resolution skills
  • Great written and oral communication skills that provide services ranging from typing emails and written documents to manipulating phone calls
  • Accurate data entry
  • Able to multi-task and organize documents or files in a systematic order
  • Well versed in Microsoft Word and other computer applications
  • Appointment Scheduling
  • Scheduling
  • Document Control
  • Team Development
  • Call Management

Languages

English
Native or Bilingual

Accomplishments

  • Caribbean Advanced Proficiency Examination (CAPE)
  • Caribbean Secondary Examination Certificate (CXC)

Timeline

Customer Service Representative - Sutherland global services
01.2022 - 01.2023
Customer Service Representative - Advantage Communications
01.2020 - 01.2021
Admin. Assistant - MCM Building & Electrical Services Limited
01.2020 - 01.2020
Admin. Assistant - Windward Primary & Junior High
01.2018 - 01.2018
Holy Childhood High School; Kingston - ,
Windward Road Primary & Junior High - ,

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Tatwayna Pommells