Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Summary
Gifted in practical application of complex sociological concepts. Experienced in working with interdisciplinary professionals to develop progressive and research-backed social policies and initiatives.
Overview
10
years of professional experience
Work History
Aldo Group
Sales Lead Keyholder
08.2022 - Current
Job overview
Completed store opening and closing procedures.
Improved customer service by projecting friendly and knowledgeable attitude.
Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Trained and mentored new employees.
Submitted reports to senior management to aid in business decision-making and planning.
Opened inventory boxes and restocked shelves.
Tracked, analyzed and reported store sales performance metrics to store manager.
Used in-store system to locate inventory and place special orders for customers.
Designed and built over 10 displays to generate customer interest in store merchandise.
Region Of Waterloo
Ethics and Policy Advisor
01.2023 - 06.2023
Job overview
Researched existing policies and procedures to gain firm understanding of current conditions.
Managed implementation of policy and program initiatives.
Oversaw social media and public endorsement plans to ensure strong ethical and policy-oriented standards
Assisted in creative directory of public advertising
Assisted in formulation of public marketing campaign using data collection and ethical reasoning
Call It Spring
Sales Lead Keyholder
10.2020 - 08.2022
Job overview
Completed store opening and closing procedures.
Improved customer service by projecting friendly and knowledgeable attitude.
Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Trained and mentored new employees.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Submitted reports to senior management to aid in business decision-making and planning.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Tracked, analyzed and reported store sales performance metrics to store manager.
Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
Created employee schedules to align coverage with forecasted demands.
Used in-store system to locate inventory and place special orders for customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Canadian Tire
Office Administration Assistant
05.2016 - 03.2020
Job overview
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Maintained and updated office records, both digital and physical.
Prepared and edited documents to produce precise, accurate and professional communication.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Interacted with customers by phone, email, or in-person to provide information.
Tim Horton's
Supervisor
01.2015 - 05.2016
Job overview
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Tavistock IDA
Cashier/Delivery Courier
06.2013 - 01.2015
Job overview
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Identified and resolved discrepancies and errors in customer accounts.
Education
University of Waterloo
Waterloo, ON
Bachelor of Arts from Sociology
04.2023
University Overview
3.7 GPA
Completed Coursework: Public Policy, 2021
Completed Coursework: Sociology of Law, 2022
Completed Coursework: Global Politics and International Government Relations, 2022
Professional Development Studies: Annual Desjardins Global Engagement Seminar, 2023
UW Second Sun: The Recycling of Photovoltaic Solar Panels in Ontario, Sociological researcher focusing on the socio-political impacts of the current disposal procedures on marginalized groups in Ontario - Capstone Project
Opinions of COVID-19, Social Media, and Social Relationships, individuals with science-based beliefs of COVID-19 and its safety guidelines are more likely to experience homophily than those with conspiratorial-based beliefs - Research Project
Humber College
Toronto, ON
Advanced Diploma from University Arts And Sciences - General Arts And Sciences
05.2021
University Overview
Graduation Dean's List, May 2021
Honour Roll, December-May 2021
3.9 GPA
Graduated summa cum laude
Accelerated entrance to second-year studies at University of Waterloo
Fanshawe College of Applied Arts And Technology
London, ON
Diploma from Social Service Worker
05.2020
University Overview
3.7 GPA
Honour Roll, May 2020
Skills
Presentation Abilities
Social Perceptiveness
Research Skills
Policy Recommendation
Microsoft Software Proficiency
IB-SPSS Software Proficiency
Store Layouts
POS Inventory System Operation
Payroll Preparation
Cycle Counts and Audits
Policy Compliance Understanding
Social Observation
Empirical Research
Data Collection
Subject Interviewing Skills
Survey Development
Test Data
Independent Research
Observation and Studying
Self-Motivated
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ethics and Policy Advisor
Region Of Waterloo
01.2023 - 06.2023
Sales Lead Keyholder
Aldo Group
08.2022 - Current
Sales Lead Keyholder
Call It Spring
10.2020 - 08.2022
Office Administration Assistant
Canadian Tire
05.2016 - 03.2020
Supervisor
Tim Horton's
01.2015 - 05.2016
Cashier/Delivery Courier
Tavistock IDA
06.2013 - 01.2015
University of Waterloo
Bachelor of Arts from Sociology
Humber College
Advanced Diploma from University Arts And Sciences - General Arts And Sciences