Tatum Fernandez
Victorville
Summary
Focused Client Services Rep promoting more than 5+ years' expertise successfully working within the Showroom channel. Courteous and cordial with a desire to take on challenges at a new position.
Overview
12
12
years of professional experience
Work History
Program Leader
Think Together, Inc
09.2023 - Current
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students.
- Created fun, age-appropriate activities for school-age children.
- Maintained confidentiality of records by using appropriate data security methods.
- Supervised up to 25 students during outdoor exercise periods, monitoring group, and individual safety.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
Project Coordinator
PIRCH
09.2021 - 05.2023
- Assessed, monitored and reported on work progression.
- Updated and distributed weekly project schedules and milestones.
- Set project goals and schedule with owners and team members.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Diminished project gaps to promote smooth workflow.
Client Service Representative
Ferguson Enterprises Inc.
09.2016 - 09.2021
- Delivered high level of service to clients in effort to build upon relationships for future.
- Scheduled clients and managed client exits by ensuring all current and future needs were met.
- Updated clients on consistent basis regarding projects and answered questions quickly and with knowledgeable support.
Shipping and Receiving Clerk
Logistics Team
09.2014 - 08.2016
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Assistant Manager
Coffee Bean
11.2012 - 12.2015
- Oversaw team development according to industry service standards to further customer loyalty.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Associate of Science - Business Administration And Management
Victor Valley College
Victorville, CAHigh School Diploma -
Silverado High School
Victorville, CA06-2010
Skills
- Effective customer communication
- Well-trained in BUILDCOM /TRILOGIE
- Problem resolution
- Team building
- Project facilitation
- Client education
- Staff training
Timeline
Program Leader
Think Together, Inc
09.2023 - Current
Project Coordinator
PIRCH
09.2021 - 05.2023
Client Service Representative
Ferguson Enterprises Inc.
09.2016 - 09.2021
Shipping and Receiving Clerk
Logistics Team
09.2014 - 08.2016
Assistant Manager
Coffee Bean
11.2012 - 12.2015
Associate of Science - Business Administration And Management
Victor Valley College
High School Diploma -
Silverado High School
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