TATUM DONOVAN
Toronto,,ON
Summary
Dedicated and versatile professional with experience in research, social services, and frontline client support, committed to fostering a positive social impact. Strong customer service, interpersonal, and problem-solving skills, with a compassionate, empathetic approach developed in frontline care and hospitality roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server / Bartender
Taqueria El Norte
Alliston
03.2025 - Current
- Served as the first point of contact for guests, managing in-person greetings, phone inquiries, and reservations with professionalism and attention to detail, while creating a welcoming front-of-house experience.
- Delivered high-quality bartending and table service in a fast-paced, high-volume restaurant, while maintaining accurate order-taking, payment processing, and service coordination.
- Maintained clear and consistent communication with team members to ensure accurate information flow, timely service, and smooth daily operations.
- Demonstrated strong organizational skills by monitoring inventory, restocking supplies, and maintaining clean, orderly service, and workspaces.
- Applied detailed product and menu knowledge to support guest's decision-making, accommodate dietary needs, and deliver personalized service.
- Balanced multiple responsibilities simultaneously while remaining calm, adaptable, and client-focused in high-pressure situations.
Server / Bartender
Lady Marmalade Restaurant
Toronto
09.2016 - 02.2025
- Ensured smooth daily operations by opening and closing restaurant, maintaining cleanliness, and organizing workspaces.
- Managed orders with precision, accommodating dietary preferences, and assisted in menu knowledge by communicating effectively.
- Processed cash and electronic payments using POS systems with accuracy, accountability, and attention to detail.
- Acted as Lead Server, trained new team members, coordinated workflow, and maintained service quality under pressure.
- Addressed guest concerns professionally, collaborated with kitchen and management teams, and contributed to increased sales and repeat business through attentive service.
Shelter Support Worker
S.H.I.F.T
Alliston
02.2024 - 07.2024
- Provided crucial assistance and support to individuals residing in the shelter, and drop-in participants.
- Ensured the safety and security of participants and staff members.
- Supported participants in looking for employment and housing, offered emotional support, and assisted with accessing basic needs like food, clothing, and hygiene items.
- Connected participants with external resources and services, and collaborated with colleagues, community partners, and to provide comprehensive support.
- Tracked client behaviours, daily activities, new skills, and notable incidents for documentation purposes.
- Managed daily operations to ensure smooth workflow and efficiency.
Research & Evaluation Intern
John Howard Society
Toronto
08.2023 - 12.2023
- Supported ongoing research and evaluation projects, including EMpower and No Fixed Address, through data collection, analysis, and documentation.
- Collected, coded, and analyzed qualitative and quantitative data from surveys, interviews, focus groups, and program documents.
- Conducted literature reviews on relevant program and policy topics, and contributed to written summaries and evaluation reports.
- Created clear data visualizations, including graphs and charts, to communicate key findings to internal stakeholders.
- Performed accurate data entry and analysis using software such as Excel and SPSS.
- Assisted in refining ethics guidelines, and ensuring adherence to confidentiality and data protection standards.
- Maintained organized, accurate records of evaluation processes and research materials while managing multiple projects simultaneously.
Research Assistant
Humber College
Toronto
06.2023 - 07.2023
- Collected survey data, moderated focus groups, assisted in analysis of survey and focus group data.
- Organized research materials and maintained accurate records.
- Prepared comprehensive reports summarizing research findings.
- Worked effectively in a research environment by facilitating clear communication and quality data analysis.
Personal Support Worker/ Caregiver
Access Personal Support
Durham Region
01.2021 - 12.2022
- Provided personal, emotional, and social support to individuals and families with disabilities and special needs, using a client-centered approach.
- Assisted clients with daily activities including personal care, housekeeping, and meal planning and preperation, creating safe, comfortable, and well-maintained living environments.
- Built trusting relationships with clients through empathy, respect, and consistent emotional support.
- Communicated regularly with families, and support staff, to address concerns and ensure continuity of care.
- Documented daily activities, client progress, and behavioral changes using a digital reporting system.
Education
Research Analyst, Honours Dean's List -
Humber College
Toronto, ON01.2023
Honours Bachelor of Arts - Contemporary Studies, Anthropology
Toronto Metropolitan University
Toronto, ON01.2020
French Immersion Program -
Port Perry High School
Port Perry, ON01.2016
Skills
- Customer Service & Client Support – empathetic, conflict resolution, client support
- Administrative & Organizational – data entry, records, and reporting
- Teamwork & Collaboration – multidisciplinary teams, coordination, and training
- Leadership & Initiative – project management and support, time management
- Technical & Digital – MS Office, Google Workspace, POS systems
- Soft Skills – adaptable, culturally sensitive, trauma-informed, confidential
- Communication – professional verbal/ written, doumentation
- Research & Analysis – qualitative/quantitative
Certification
• Neu Pilates Instructor Certification, Present
• Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans- (TCPS 2: CORE), 01/01/23
• NVivo 2018 Essential Training Certification, 01/01/23
• Indigenous Canada, University of Alberta, 01/01/21
• Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans- (TCPS 2: CORE), 01/01/23
• NVivo 2018 Essential Training Certification, 01/01/23
• Indigenous Canada, University of Alberta, 01/01/21
Timeline
Server / Bartender
Taqueria El Norte
03.2025 - Current
Shelter Support Worker
S.H.I.F.T
02.2024 - 07.2024
Research & Evaluation Intern
John Howard Society
08.2023 - 12.2023
Research Assistant
Humber College
06.2023 - 07.2023
Personal Support Worker/ Caregiver
Access Personal Support
01.2021 - 12.2022
Server / Bartender
Lady Marmalade Restaurant
09.2016 - 02.2025
Research Analyst, Honours Dean's List -
Humber College
Honours Bachelor of Arts - Contemporary Studies, Anthropology
Toronto Metropolitan University
French Immersion Program -
Port Perry High School