Summary
Overview
Work History
Education
Skills
Timeline
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Tatum Dawson

San Diego,CA

Summary

Proven Data Entry Manager and Retail Sales Associate with a track record of enhancing customer satisfaction and improving efficiency. At USchedule, I prioritized accuracy and speed in data processing, elevating support team performance. Skilled in file management and building customer rapport, I consistently exceed targets. My approach combines precision with deadline-orientation, driving significant improvements in operational workflows.

Overview

2
2
years of professional experience

Work History

Data Entry Manager

USchedule
11.2023 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using our software.
  • Created and maintained data entry logs to track data entry activities.
  • Work as part of the support team
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Retail Sales Associate

Cotton On Group
08.2022 - 04.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

Tillys.com
05.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

No Degree - Business

San Diego Mesa College
San Diego, CA
05.2028

Skills

  • Accuracy and Speed
  • Deadline-oriented
  • Efficiency Improvement
  • File Management
  • Accuracy and Precision
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities

Timeline

Data Entry Manager

USchedule
11.2023 - Current

Retail Sales Associate

Cotton On Group
08.2022 - 04.2023

Retail Sales Associate

Tillys.com
05.2022 - 08.2022

No Degree - Business

San Diego Mesa College

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Tatum Dawson