Tatum Dawson
San Diego,CA
Summary
Proven Data Entry Manager and Retail Sales Associate with a track record of enhancing customer satisfaction and improving efficiency. At USchedule, I prioritized accuracy and speed in data processing, elevating support team performance. Skilled in file management and building customer rapport, I consistently exceed targets. My approach combines precision with deadline-orientation, driving significant improvements in operational workflows.
Overview
2
2
years of professional experience
Work History
Data Entry Manager
USchedule
11.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using our software.
- Created and maintained data entry logs to track data entry activities.
- Work as part of the support team
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Cotton On Group
08.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Implemented feedback from customer surveys to enhance shopping experience.
- Used in-store system to locate inventory and place special orders for customers.
Retail Sales Associate
Tillys.com
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
No Degree - Business
San Diego Mesa College
San Diego, CA05.2028
Skills
- Accuracy and Speed
- Deadline-oriented
- Efficiency Improvement
- File Management
- Accuracy and Precision
- Customer Service
- Critical Thinking
- Active Listening
- Problem-solving abilities
Timeline
Data Entry Manager
USchedule
11.2023 - Current
Retail Sales Associate
Cotton On Group
08.2022 - 04.2023
Retail Sales Associate
Tillys.com
05.2022 - 08.2022
No Degree - Business
San Diego Mesa College
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