Summary
Overview
Work History
Education
Skills
Websites
Certification
Activities
Languages
Timeline
Generic

Tatum Curtis

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Liquor store demonstrator

Karma Casting & Embr
04.2023 - Current
  • Boosted sales performance by providing clear, concise, and appealing presentations of products to potential customers.
  • Increased product awareness by conducting engaging and informative demonstrations in various retail settings.
  • Provided valuable feedback to management regarding consumer preferences, leading to improved marketing strategies and product development.

Goose control

DeerHurst Resort
04.2023 - 09.2023
  • Golf course and resort surveillance and pest control.
  • Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.

Residential support worker

Country Haven Acres
04.2021 - 09.2022
  • Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
  • Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
  • Provided transportation assistance for residents attending appointments or community outings as needed.
  • Fostered a positive living environment, promoting independence and encouraging socialization among residents.

Cashier / Hostess

Skyzone Kitchener
11.2018 - 02.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from participants.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Paints & Housewares Associate / Cashier

Weeks Home Hardware
04.2016 - 08.2017
  • Enhanced store appearance with effective merchandising techniques and product displays, attracting more customers.
  • Assisted customers in selecting appropriate products for their needs, resulting in a higher rate of return visits.
  • Addressed customer inquiries and concerns promptly, fostering an environment of trust and loyalty.

Education

Bachelor of Arts - International Development Studies

University of Guelph
12.2023

High School Diploma -

Jacob Hespeler Secondary School
06.2019

Skills

  • Individualized care planning
  • Crisis intervention
  • Circumstantial adaptation
  • Communication and interpersonal skills
  • Documentation and record-keeping
  • Time management and organization
  • Critical Thinking
  • Multitasking
  • Product Education

Certification

  • CPI training certificate
  • Smart Serve
  • Sport fishing license
  • CPR certification

Activities

  • Completed co-op at Let's Landscape Waterdown as a ground's maintenance worker.
  • Stakeholder analysis report for Farm Radio International.
  • Volunteer coordinator of Heart-Links.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Liquor store demonstrator

Karma Casting & Embr
04.2023 - Current

Goose control

DeerHurst Resort
04.2023 - 09.2023

Residential support worker

Country Haven Acres
04.2021 - 09.2022

Cashier / Hostess

Skyzone Kitchener
11.2018 - 02.2021

Paints & Housewares Associate / Cashier

Weeks Home Hardware
04.2016 - 08.2017

Bachelor of Arts - International Development Studies

University of Guelph

High School Diploma -

Jacob Hespeler Secondary School

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Tatum Curtis