Tattiana Lefebvre
Oakville,ON
Summary
Attentive professional who brings experience in supervising highly effective teams and creating an atmosphere of teamwork and growth to drive company success. In-depth knowledge of keyholding and cultivating a healthy work environment. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
4
4
years of professional experience
Work History
Accounts Payable/Accounts Receivable Clerk
Legacy Supply Chain Services Inc.
09.2022 - 02.2023
- Matched purchase orders with invoices and recorded necessary information.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Scanned and filed payed out invoices for companies records.
- Compared physical copies of cheques to scanned files for accurate documentation.
- Stuffed and mailed out invoices and cheques per client
- Verified deposits, rectified discrepancies and processed end-of-day paperwork.
- Managed Excel sheets for any discrepancies in payment cheques.
Chiropractic Assistant
Active Family Chiropractic
05.2022 - 08.2022
- Directed patients to exam rooms, fielded questions and prepared for Chiropractic examinations.
- Photocopied and filed paperwork and made appointment calenders for each patient.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled patient appointments for efficient chiropractic practice.
- Performed thermoscan to patients spine
- Prepared X- Ray machine.
Supverisor/Key Holder
Rexall
11.2021 - 05.2022
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Entered daily totals into excel spreadsheets
- Counted and distributed lottery tickets
- Completed store opening and closing procedures.
- Armed and locked up store on nightly basis.
Starbucks Barista/Shift Supervisor
Starbucks
05.2020 - 08.2021
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Created original artwork for specials board display daily.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Increased customer relations scores by 10% each week by greeting customers as soon as they walk through the door.
Server/Manager
Denny's
04.2019 - 03.2020
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags
- Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Delivered orders in a timely manner and corrected all issues to ensure guest satisfaction
- Managed evening closes.
Education
Certificate - American Sign Language And Deaf Studies
George Brown College St. James Campus
Toronto, ON04.2019
High School Diploma -
St Thomas Aquinas High School
Oakville, ON06.2018
Completion Certificate - American Sign Language
Canadian Hearing Society
Missisuaga 04.2018
Skills
- Ability to communicate in American Sign Language
- Keyholding
- Exceptional time management skills
- Active listening skills
- Skilled problem solver
- Natural leader
- Upselling techniques
- Money handling abilities
- Quick learning
- Motivated team player
- Merchandise quality assurance
- Filing Paperwork
- Computer skills
References
Eric Choi
Assistant Controller
Contact Information:
Cell: (416) 220-1106
Email: Echoi@legacyscs.com
Dr. Suharto Ongko
Owner of Active Family Chiropractic
Contact information:
Email: drongko@gmail.com
Dr. Alexander Pacis
Co owner of Active Family Chiropractic
Contact information:
Cell: (647) 886- 7546
Email: drongko@gmail.com
Timeline
Accounts Payable/Accounts Receivable Clerk
Legacy Supply Chain Services Inc.
09.2022 - 02.2023
Chiropractic Assistant
Active Family Chiropractic
05.2022 - 08.2022
Supverisor/Key Holder
Rexall
11.2021 - 05.2022
Starbucks Barista/Shift Supervisor
Starbucks
05.2020 - 08.2021
Server/Manager
Denny's
04.2019 - 03.2020
Certificate - American Sign Language And Deaf Studies
George Brown College St. James Campus
High School Diploma -
St Thomas Aquinas High School
Completion Certificate - American Sign Language
Canadian Hearing Society
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