Tatjana Wishloff
West Vancouver,BC
Summary
Dynamic leader and effective communicator with a proven track record at West Vancouver Yacht Club, enhancing student retention and success through innovative teaching methods and personalized feedback. Excelled in customer service and multitasking across roles, demonstrating exceptional patience, empathy, and safety procedures. Achieved significant improvements in guest relations and team mentorship, embodying work ethic and integrity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sailing Instructor
West Vancouver Yatch Club
06.2022 - Current
- Documented daily class attendance, performance, weather, and other key details.
- Mentored junior instructors to help them refine their teaching styles and better support the needs of diverse student populations.
- Promoted a positive learning environment through effective classroom management techniques during on-water instruction periods.
- Maintained full safety and boating credentials.
- Collaborated with fellow instructors to develop improved teaching methods for increased student retention and success rates.
- Provided personalized feedback to students, enabling them to improve their sailing skills and achieve personal goals.
Front of House
Isetta Cafe & Bistro
03.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hostess
Earls Beachouse
01.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Rockridge Secondary School
West Vancouver, BC06.2025
Skills
- Patience and Empathy
- Safety Procedures
- Customer Service
- Effective Multitasking
- Greeting guests
- Leadership Qualities
- Boat handling
- Interactive communication skills
- Safe Food Handling
- Guest Relations
- Service prioritization
- Work Ethic and Integrity
Languages
English
Native or Bilingual
French
Limited Working
Certification
CPR/AED certification
Boat Handling Certification
Food Safety Certification
Serving it Right Certification
Community Coaching Course
Timeline
Front of House
Isetta Cafe & Bistro
03.2023 - 07.2023
Hostess
Earls Beachouse
01.2023 - 06.2023
Sailing Instructor
West Vancouver Yatch Club
06.2022 - Current
High School Diploma -
Rockridge Secondary School
CPR/AED certification
Boat Handling Certification
Food Safety Certification
Serving it Right Certification
Community Coaching Course
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