Ruth Canning
St. Thomas
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
32
32
years of professional experience
1982
1982
years of post-secondary education
Work History
Manager
Donut Caterers
Aylmer
07.1993 - 05.2025
- Oversaw daily operations of catering services for diverse events.
- Managed staff scheduling to ensure adequate coverage and efficiency.
- Coordinated inventory management to maintain optimal stock levels.
- Developed relationships with clients to understand their catering needs.
- Implemented training programs for new employees on service standards.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Streamlined workflows to improve service delivery during peak hours.
- Monitored staff performance and addressed issues.
- Conducted regular staff meetings to communicate updates and expectations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
East Elgin
Aylmer, OntarioSkills
- Event coordination
- Inventory management
- Staff training
- Vendor negotiation
Timeline
Manager
Donut Caterers
07.1993 - 05.2025
East Elgin