Tatianna Leal
Jurupa Valley
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Floor Associate
Tristone Cinemas
10.2022 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Worked effectively in fast-paced environments.
Autism Behavioral Therapist
Prism Behavioral Solutions
03.2024 - 08.2024
- Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
- Increased client progress by implementing individualized treatment plans targeting specific behavioral goals.
- Conducted behavior reduction assessments and skills acquisition and develop client materials.
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Coordinated care with other professionals involved in clients'' lives, such as speech therapists and occupational therapists, ensuring a comprehensive approach to treatment.
- Assisted children with daily living skills such as toileting, dressing, and feeding for increased independence.
Customer Service Representative
Heritage Container Representative
06.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Production Clerk
Heritage Container Corporation
10.2021 - 01.2022
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Supported office clerical functions using word processing and other software, email and office machines.
- Created, updated, and maintained detailed documents, charts, and spreadsheets to sort company information.
- Performed data entry and recordkeeping tasks to track company correspondence and requests.
Education
Associate of Arts - Elementary Education
Riverside City College
Riverside, CA12.2024
High School Diploma -
Patriot High School
Jurupa Valley 05.2022
Skills
- Food service
- Customer service
- Cashiering & cash handling
- People skills
- Friendly, positive attitude
- Critical thinking
- Sanitation practices
Affiliations
- City Council canvasser
- Microsoft applications
- Customer satisfaction
Timeline
Autism Behavioral Therapist
Prism Behavioral Solutions
03.2024 - 08.2024
Floor Associate
Tristone Cinemas
10.2022 - Current
Customer Service Representative
Heritage Container Representative
06.2022 - 08.2022
Production Clerk
Heritage Container Corporation
10.2021 - 01.2022
Associate of Arts - Elementary Education
Riverside City College
High School Diploma -
Patriot High School
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