Tatiana Pacheco

• Input order information into system and update customer accounts to document and track customer orders.
• Maintain a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
• Examine orders to confirm accuracy, completeness and adherence to customer requirements.
• Coordinate with CSR team to resolve discrepancies, resulting in fewer errors and delays.
• Process customer orders in line with established policies and procedures.
• Handle high-volume periods with ease, maintaining consistent performance under pressure.
• Expedite urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
• Collaborate with inventory management teams to ensure adequate product availability for fulfilling orders.
• Conduct regular audits of completed orders to ensure accuracy and identify areas requiring attention or improvement.
• Reduce customer complaints by promptly addressing issues related to order status or shipment delays.
• Inform CSR and management of inventory needs and double-check supplies before completing customer orders.
• Utilize customer service software to accurately check customer data, process orders and update customer records.
• Maximize customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.

• Coordinated and monitored Cleaning Staff in all duties and assisted team directly for any resolutions needed.
• Coordinated team responsible for garbage and recyclables disposal and proper cleaning of compactor rooms and garbage chutes each day to avoid waste buildup and maintain neatness.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Conduct recruitment, interview and selection processes to induct new staff in accordance with company policies and needs.
• Train and mentor all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision, routine inspections and training on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Investigated residents complaints and resolved issues to increase satisfaction and establish trust.
• Completed schedules, shift reports, and other business documentation.
• Worked with front desk to respond promptly to all residents requests.
• Assigned cleaning staff to specific shifts and buildings based on abilities and daily requirements.

• Assisted clients in navigating the complex process of international relocation, addressing any legal or cultural challenges that arose.
• Developed strong partnerships with local businesses to provide additional resources and support for relocating clients during their transition period.
• Collaborated with real estate agents to find suitable housing options, matching clients'' preferences and budget requirements.
• Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
• Created customized relocation plans tailored to each client''s specific needs and circumstances.

Oversee all aspects of the daily operation of the hotel's F&B operation as well as it's personnel.

• Investigate and solve all guest complaints in timely manner. Organize all documentation for work shifts on daily basis including pre-shift reports, daily training topics, floor shift plans, requisitions for food, beverage on daily basis through management system.

• Attend interdepartmental meetings to ensure good cross communication between departments in order to maintain brand standards and that staff are consistently trained and well motivated to provide best experience to guests.

• Be effective at listening to, understanding, and clarifying concerns brought by employees and guests.

• Be able to multitask and prioritize departmental functions to meet deadlines.

• Managed over 50 customer calls per day and helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
• Guided applicants through processes of obtaining visas and required documentation.
• Explained available courses of action and possible repercussions of cases to clients.
• Shared information about educational or occupational requirements of different visas.
• Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for clients.
• Scale any occurrences directly to consulate and follow up on reported processes to ensure satisfaction and foster positive service experience.

• Supervision of 16 team members / distribution of tasks and supervision.

• Organize all documentation for shift work on daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on daily basis through time management system.

• Monitor and test service skills of staff, retrain and reinforce all standards on food quality and service details daily. Provide feedback and appraisals as necessary.

• Monitor and supervise mini-bar department, it's team members and supplies.

• Ensure timeliness and accuracy of amenities set-up and delivery. Monitor and maintain cleanliness of In-Room Dining areas and work areas.

• Coordinated kitchen activities with front-of-house staff for seamless and service.

• Provided clear direction and guidance to team members, fostering a positive work environment conducive to growth and development.
• Handled escalated guest issues professionally, working towards swift resolutions that satisfied all parties involved.