Summary
Overview
Work History
Education
Skills
Timeline
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TATIANA ZHELEZ

Saint-Eustache,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent communication and motivation, willingness to take on added responsibilities to meet team goals.

4 languages - Russian/ English/ French/ Romanian

Overview

16
16
years of professional experience

Work History

Internal Sales/Senior CSR

Multi-Color Corporation
11.2022 - Current
  • Coordinated projects from for key accounts.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Collaborated with production, planning and shipping teams to determine likely timetables and organize efficient deliveries.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative.

Project Coordinator

Multi-Color Corporation
01.2018 - 10.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.

Customer Support Agent

Livingston International
08.2014 - 08.2017
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Data entry processing, correcting entry rejections, accounting entry reject corrections, credit/rebills and manual invoices.

Sales Manager's Assistant

Alpha-Plus
04.2011 - 05.2014
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Lawyer's Assistant

Alpha-Plus
05.2007 - 03.2011
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Prepared documents for participation in tenders.
  • Participation in tenders - Tender control and management.
  • Researched and wrote contracts, agreements and proposals.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Education

Project Management

McGill University
Montreal, QC
08.2021

Criminal Law

Moscow Witte University
Moscow Russia
06.2011

Civil Law

Moscow Commercial College
Moscow Russia
06.2006

Skills

  • Good communication skills
  • Self motivated
  • Ability to study and develop
  • Contract management
  • Detail-oriented
  • Customer Relations
  • Project management

Timeline

Internal Sales/Senior CSR

Multi-Color Corporation
11.2022 - Current

Project Coordinator

Multi-Color Corporation
01.2018 - 10.2022

Customer Support Agent

Livingston International
08.2014 - 08.2017

Sales Manager's Assistant

Alpha-Plus
04.2011 - 05.2014

Lawyer's Assistant

Alpha-Plus
05.2007 - 03.2011

Project Management

McGill University

Criminal Law

Moscow Witte University

Civil Law

Moscow Commercial College

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TATIANA ZHELEZ