Tatiana Vallejo
Laval
Summary
Energetic and personable with knack for customer engagement and creating welcoming environment. Understanding of retail operations and visual merchandising techniques, coupled with strong organizational and team leadership skills. Focused on driving sales growth and enhancing customer satisfaction through effective store management.
Overview
7
7
years of professional experience
Work History
Sales and Service Team Leader
Alo Yoga
02.2024 - 08.2025
- Led sales team in achieving revenue targets through consistent coaching and motivation.
- Enhanced customer retention by consistently delivering exceptional service experiences for clients.
- Proactively resolved escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business.
- Boosted sales performance by implementing strategic training programs for the sales team.
- Conducted regular evaluations of staff performance to identify areas for improvement and opportunities for professional growth.
Assistant Manager and Store Manager
Globo Shoes
11.2023 - 02.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed sales, visual and opérations
Assistant Manager
Aubainerie
11.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Browns
07.2019 - 11.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Panda Shoes
08.2018 - 06.2019
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
École Secondaire Mont-de-la Salle
Laval, QC2020
Skills
- Retail management
- Teamwork and collaboration
- Sales expertise
- Team training and development
- Business development
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Service Team Leader
Alo Yoga
02.2024 - 08.2025
Assistant Manager and Store Manager
Globo Shoes
11.2023 - 02.2024
Assistant Manager
Aubainerie
11.2021 - 12.2023
Sales Associate
Browns
07.2019 - 11.2021
Sales Associate
Panda Shoes
08.2018 - 06.2019
High School Diploma -
École Secondaire Mont-de-la Salle
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