Tatiana Thorne

● Preparing listing materials and posting property listings.
● Book showings, prepared listings, validate listings,
● Answering telephone calls and if needed, directing callers to the appropriate personnel.

● Booked meetings, showings and open houses.

● Assisting with the maintenance of social media accounts.
● Distributing mail, faxes and overnight packages to the appropriate parties.
● Prepare documents (Listing agreements, FINTRACS, WWR, PS, disclosures, and forms for closings

● Processed deposit cheques and directed them to the appropriate brokerage, and listing agent.

● Overseeing the general appearance of the office, as well as keeping supplies well stocked.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Answered central telephone system and directed calls accordingly.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.
• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.

● Provided deep cleaning services for areas in need of additional sanitation.
● Cleaned, sanitized and restocked bathrooms, bedrooms, kitchens, living rooms, basements to keep areas sanitized and fresh.

● Applied correct chemical solutions and used proper equipment to avoid damage to floors and furniture.

• Used power scrubbing and waxing machines to scrub and polish floors.

● Answered high volume of phone calls, text and email inquiries for cleaning bookings.
● Maintained appropriate filing of personal and professional documentation.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Accurately maintained all patient records including personal and medical information.
• Created new files for new patients, and added/updated existing patients files from their dental visits.
• Verified patients insurance and payment plans.
• Prepared necessary paperwork, collected payment plans and sent out proper billing.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Scheduled in office meetings and client appointments for staff teams.