Tatiana Thompson
Lancaster
Summary
Proficient in customer relationship management and sales strategy development, with experience attending networking events to foster connections with potential clients. Demonstrated ability to analyze market trends and competitor activities, leading to informed adjustments in sales strategies. Skilled in creating marketing materials that effectively showcase products and services, while providing timely customer service support to enhance client satisfaction. Experience supervising staff and managing schedules, ensuring efficient team collaboration and task delegation.
Overview
13
13
years of professional experience
Work History
Account Executive
Soot Removers
Lancaster
11.2018 - Current
- Attended networking events to build relationships with potential customers.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Monitored competitors' activities and adjusted strategies accordingly.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Advised customers on best practices regarding product usage or maintenance procedures.
Office Manager
Midtown Chimney Sweeps
Lancaster
02.2012 - 11.2018
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Organized company events including holiday parties, team building activities .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Some College (No Degree) - Accounting And Finance
Antelope Valley College
Lancaster, CASkills
- Customer relationship management
- Sales strategy development
- Market analysis
- Presentation creation
- Networking skills
- Time management
- Team collaboration
- Effective communication
- Marketing management
- Managing client relationships
References
References available upon request.
Timeline
Account Executive
Soot Removers
11.2018 - Current
Office Manager
Midtown Chimney Sweeps
02.2012 - 11.2018
Some College (No Degree) - Accounting And Finance
Antelope Valley College