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Tatiana Sycheva
Kamloops,BC
Summary
Motivated and detail-oriented professional with experience as an Office Manager at the Ministry of Children and Family Development and as a tax preparer at H&R Block. Passionate about investigative tasks and committed to following policies and protocols. Known for strong organizational, leadership, and interpersonal skills, fostering a productive and inclusive work environment. Demonstrates a proactive approach to administrative functions, managing multiple priorities effectively. Eager to expand knowledge and skills in tax compliance and audit processes. Recognized for a willingness to take on new responsibilities to support team goals and promote equity, diversity, and inclusion in all professional endeavors.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Office Manager
Ministry of Children and Family Development
Kamloops, BC
2024.06 - Current
- Supervise 2 staff members including assignment of work, development and evaluation of performance plans and approval of leave
- Develop, implement and update the administrative framework for the branch ensuring the full scope of administrative services are provided to program staff and provide guidance and problem solving on administrative issues
- Coordinate financial activities (budget, contract administration, accounts payable, purchasing) for the branch ensuring compliance with financial administration and purchasing policies and procedures and set up and maintain branch financial tracking systems and files
- Coordinate and oversee the management of all records and documentation for the branch, and set up, establish and maintain an ARCS/ORCS record management system including the storage, retrieval and destruction of records
- Primary administrative resource for the human recourses, payroll and leave management matters including consulting with appropriate agencies for guidance, submitting paperwork and verifying information on Time and Leave
- Determines the need for, recommends purchase of, and coordinates the installation of the furniture, equipment and telecommunications products, including personal computers, software, telephones
- Monitor the inventory of supplies, equipment and furniture and orders as required
- Coordinate work with facilities management staff regarding space planning, building maintenance services and accommodation requirements
- Function as the branch's system contact to arrange user access and IDs, perform routine system troubleshooting
- Prepare and oversee the preparation of documents such as reports, spreadsheets, meeting minutes by using desktop tools as Word, Excel, PowerPoint, Outlook
- Employer representative of the Occupational Health and Safety Committee, collaborating with members of the OHS committee to integrate safety into all aspects of the organization
- Hold the government corporate purchase card and petty cash to process and account for corporate spending and ensure proper approvals are obtained, and coding is correct
- Coordinate, organize, and track government fleet vehicles
Senior Clerk
Ministry Of Children And Family Development
Kamloops, BC
12.2022 - Current
- Acted on behalf of the Office Manager and Executive Assistant when they were away.
- Performed Executive Assistant duties during coverage, including managing the EDS's calendar by determining priorities and urgent situations, scheduling meetings or time, making changes and adjustments as required, preparing materials for meetings such as agendas, PowerPoint presentations, and background/briefing materials, and briefing the EDS on meeting topics, issues, and background. Arranged meetings and events with a variety of participants and coordinated logistics, including facilities and catering. Made travel arrangements and completed all related travel authorizations and expense reimbursements on behalf of the EDS. Typed, formatted, and proofread a variety of documents and materials such as memos, presentation materials, graphs, tables, reports, briefing notes, and spreadsheets from drafts using desktop tools such as Word, Excel, PowerPoint, and Outlook. Developed and maintained a tracking system to ensure correspondence, reports, etc., are completed within critical timelines.
- Assisted the Executive Assistant with Delegation Management and e-approvals.
- Assisted the Office Manager with the hiring process and onboarding of new employees, including processing criminal record checks, providing new-employee health and safety orientations, completing oaths of employment, ordering Government IDs, providing office keys, and setting up alarm codes.
- Was a member of the Occupational Health and Safety Committee, collaborating with members of the OHS committee to integrate safety into all aspects of the organization.
- Assisted the Office Manager with controlling resources and assets for department activities, including posting surplus assets to the BC Auction Website, and supported the Office Manager and employees during Asset Roll-Out Refresh.
- Helped train administrative staff in using ministry systems and financial processes.
- Received cross-training on CYSN Office Assistant's and CYMH Team Member's work duties and covered their duties while they were away.
- Provided quality clerical support through scheduling appointments, distributing reports, managing records, filing, email correspondence, and assisting with reception services to maintain the smooth flow of operations.
- Held the government corporate purchase card and petty cash to process and account for corporate spending and ensure proper approvals are obtained, and coding is correct.
Monitored office supplies and made arrangements for restocking low-stock items. - Coordinated, organized, and tracked government fleet vehicles.
Tracked payments and expenditures using the Corporate Accounting System. - Carried out records management duties such as making, filing, and retrieving files and preparing for offsite storage (ARCS/ORCS).
- Developed, tracked, and monitored office workflow, including actionable items such as HR/hiring requests and My Ministry Service Desk requests.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided meeting support by taking minutes and dictations.
- Developed and maintained successful relationships with vendors, suppliers, and contractors, initiating new vendors, and applying for new supplier numbers.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided meeting support by taking minutes and dictations.
- Developed and maintained successful relationships with vendors, suppliers, and contractors, initiating new vendors, and applying for new supplier numbers.
Senior Tax Associate/Customer Service Leader
H&R Block
Kamloops, BC
01.2019 - Current
- Practiced excellent client service techniques to maximize number of new and returning clients
- Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Delivered comprehensive tax documentation required for accurate individual returns .
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Demonstrated competency in area of income tax knowledge and utilizing Block's continuing professional education programs to attain, maintain, and strengthen tax expertise.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Earned a recognition in 2021, 2022 and 2023 National Top Performers Club by achieving results in top 10% of all key strategic initiatives and for exhibiting exceptional Block Behaviors.
- Conducted orientation, training and evaluation of new office associates.
- Created successful work schedules for each associate to maintain deadlines and fully staff shifts
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Assisted Tax Academy Instructors and students with monitoring virtual class sessions.
Supervisor/ Shift Leader
Dairy Queen
Kamloops, BC
05.2016 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided customer-centric approach and ensure guest service in all areas meets applicable standard for quality, value and cleanliness;
- Handled customer complaints , taking prompt and appropriate action to resolve problem;
- Contributed to success of the restaurant by achieving sales targets ;
- Conducted orientation, training and evaluation of crew members in all functional areas;
- Assisted hourly employees at the point of sale in the execution of product promotions ;
- Proactively communicated with managers and other supervisors;
- Was responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
Sales Manager
Sberbank of Russia
Chelyabisnk, Russia
12.2014 - 12.2015
- Engaged with several clients to meet their immediate and future needs, offered advice, handled objections and provided customer-centric solutions;
- Completed proactive phone calls to identify potential clients' needs and scheduled appointments to further discuss their financial opportunities;
- Developed effective sales strategies that helped to achieve sales targets for the team and overall branch;
- Demonstrated the benefits and assisted clients in using all channels such as Bank Machines, Mobile and Online Banking;
- Received compliments from clients for individual approach in reaching fast and quality solutions to their questions;
- Worked in a team to ensure that clients are receiving the most appropriate advice and products that meet their needs.
Education
Post-Baccalaureate Diploma - Business Administration
Thompson Rivers University
Kamloops, BC 01.2016 - 12.2017
Bachelor of Technology - Food Technology
South Ural State University
Chelyabinsk,Russia 09.2010 - 06.2014
Diploma - Professional Communication Interpreter (English)
South Ural State University
Chelyabinsk, Russia 09.2010 - 07.2014
Skills
Customer service orientation
Leadership and supervision
Coaching and mentoring
Product knowledge
Positive approach to problems
Ability to manage stress
Multitasking skills
Strive to learn new things
Organization and planning
Attention to detail
Excellent team player
Flexibility/Reliability
Persistence
Self-motivated
Accomplishments
- Earned "President's Distinction" Award for achieving results in top 10% of all key strategic initiatives and for exhibiting exceptional Block Behavior in the year of 2021, 2022 and 2023.
- Supervised team of 13 staff members in H&R Block and 20 staff members in Dairy Queen
Software
Microsoft Excel
Microsoft Power Point
Outlook
Skype for Business
ICM
CARIS
CAS/CSAS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is too short to be little. Man is never so manly as when he feels deeply, acts boldly, and expresses himself with frankness and with fervor.
Benjamin Disraeli
Timeline
Office Manager
Ministry of Children and Family Development
2024.06 - Current
Senior Clerk
Ministry Of Children And Family Development
12.2022 - Current
Senior Tax Associate/Customer Service Leader
H&R Block
01.2019 - Current
Supervisor/ Shift Leader
Dairy Queen
05.2016 - 07.2020
Post-Baccalaureate Diploma - Business Administration
Thompson Rivers University
01.2016 - 12.2017
Sales Manager
Sberbank of Russia
12.2014 - 12.2015
Bachelor of Technology - Food Technology
South Ural State University
09.2010 - 06.2014
Diploma - Professional Communication Interpreter (English)
South Ural State University
09.2010 - 07.2014