Tatiana Small
San Francisco
Summary
Over six years of experience in human resource management and administration with a focus on clerical and personnel security, correspondence and reports, and general administrative duties all while maintaining a high level of professionalism and protecting the security of government personnel and systems. Clearance Level: Secret
Overview
5
5
years of professional experience
1
1
Certification
Work History
Singapore Area Coordinator, Site Security Manager
US NAVY
10.2022 - Current
- Managed DEERS/RAPIDS services for all of Southeast Asia region for military, government, and retired personnel and led a team of four servicemembers.
- Conduct day-to-day operations such as system backups and restores, and add, modify, or delete user accounts.
- Provide computer and administration assistance in regard to RAPIDS hardware and software, including printing, installation, word-processing, security, computer inventory, and operating systems.
- Ensured PII spot-checks were performed to protect the integrity of personnel information.
- Updated personnel data in relation to ONE-NET migration for over 300 profiles.
- Became Command Duty Officer watch qualified and assessed threat levels of our current AT/FP program by performing multiple drills and safety checks.
Security Officer Supervisor
Integrated Security Services
03.2022 - 08.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites, as well as supervised a team of three by delegating necessary tasks and providing guidance.
- Responded quickly to incidents and assessed active situations for security concerns and used CCTV footage to create and prepare reports on accidents, incidents, and suspicious activities on premises.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Protected facility/property and 434 residential units and residents/guests by regularly monitoring surveillance feeds.
- Processed payroll accurately and in a timely manner for my department.
SOCCENT Postal Services NCOIC
US NAVY
12.2020 - 10.2021
- Carried out operational duties as a Navy Liaison within a joint military environment including streamlined postal operations between Special Operations Command Qatar and other satellite bases around the Middle East.
- Took on a logistical role by facilitating movements to deliver 38,0000 pieces of mail, equipment, and gear and loaded cargo in conjunction with the Air Force in a proficient manner to prevent any delays.
- Streamlined postal capabilities within the Area of Responsibility and met deadlines that carried critical needs for servicemembers.
Spa Receptionist
SenSpa
04.2019 - 01.2020
- Extended a warm and hospitable welcome to spa patrons, creating a positive and inviting first impression.
- Managed a busy phone system proficiently, scheduling appointments and addressing client queries with courtesy and efficiency.
- Leveraged spa management software to organize and update client records, ensuring accuracy and personalized service.
- Conducted seamless financial transactions, adeptly processing payments and maintaining confidentiality with discretion.
- Educated clients on spa services, packages, and promotions, contributing to a notable 15% increase in upsell revenue.
- Upheld a pristine and organized reception area, cultivating a serene ambiance that aligned with the spa’s brand.
- Collaborated closely with spa personnel to optimize appointment scheduling, ensuring a harmonious client experience.
- Responded promptly to emails, addressing inquiries and concerns with a customer-centric approach, enhancing overall satisfaction.
Education
Bachelor of Science - Criminal Science (Cybersecurity/ Forensics)
Florida International University Online
Miami, FL05.2024
Associate of Arts - Associate of Arts
Florida State College of Jacksonville
Jacksonville, FL08.2020
Esthetician
Cinta Aveda Institute
San Francisco, CA03.2024
Skills
- Human Resources Department Processes
- Report Writing
- Correspondence Writing
- File and Records Management
- Security Team Leadership
- Office Systems Management
- MS Office
- Payroll administration
- Microsoft Dynamics
Certification
- SC 900 Security, Compliance, and Identity Microsoft - June 2023
Affiliations
Member of Alpha Xi Delta Sorority
Timeline
Singapore Area Coordinator, Site Security Manager
US NAVY
10.2022 - Current
Security Officer Supervisor
Integrated Security Services
03.2022 - 08.2022
SOCCENT Postal Services NCOIC
US NAVY
12.2020 - 10.2021
Spa Receptionist
SenSpa
04.2019 - 01.2020
Bachelor of Science - Criminal Science (Cybersecurity/ Forensics)
Florida International University Online
Associate of Arts - Associate of Arts
Florida State College of Jacksonville
Esthetician
Cinta Aveda Institute
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