Tatiana Sanchez Rodriguez
Vancouver,Canada
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Calvin Klein
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored associates in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Floor Supervisor
Calvin Klein
09.2021 - 04.2022
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Monitored sales floor and provided customer service to foster retention and loyalty.
Sales associate
Calvin Klein
11.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services
International Business Intern
Davivienda
08.2018 - 01.2019
- Maintained status reports for client projects.
- Facilitated collaboration between departments by acting as a liaison during complex projects requiring input from multiple teams.
- Supported project management activities by creating detailed timelines, tracking progress, and ensuring timely completion of deliverables.
- Developed comprehensive competitor analyses to identify areas for growth, differentiation, and improved market positioning.
- Provided excellent support to executives during critical presentations, preparing materials that clearly outlined goals, strategies, and outcomes.
- Improved customer satisfaction rates through diligent follow-up on inquiries, concerns, or complaints.
Education
MBA - Business Administration
UCW (University Canada West)
Vancouver, BC07-2023
International Business Management Diploma - Business
CICCC
Vancouver, BC11-2021
Customer Relations Specialist Diploma - Business
CICCC
Vancouver, BC12-2020
Economics and International Business Bachelor - Economics
Icesi University
Cali, Colombia02-2019
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Team Motivation
- Goal setting
- Retail operations
- Operations management
- Recruiting and interviewing
- Sales growth
LANGUAGES
English
Spanish
Timeline
Assistant Manager
Calvin Klein
04.2022 - Current
Floor Supervisor
Calvin Klein
09.2021 - 04.2022
Sales associate
Calvin Klein
11.2019 - 08.2021
International Business Intern
Davivienda
08.2018 - 01.2019
MBA - Business Administration
UCW (University Canada West)
International Business Management Diploma - Business
CICCC
Customer Relations Specialist Diploma - Business
CICCC
Economics and International Business Bachelor - Economics
Icesi University
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