Tatiana Rosa
Surrey,Canada
Summary
Quality-focused professional with over 14 years of experience in Logistics and Customer Service positions. Highly experienced in providing excellent strategic solutions and able to work efficiently in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Associate Account Management
Sutherland
04.2023 - Current
- Oversaw daily customer calls and chats, averaging about thirty, and made sure that clients felt supported and appreciated while maintaining a 95% customer satisfaction rate by outlining potential solutions.
- Build lasting relationships with clients based on trust and reliability.
Customer Collaboration Analyst
Colgate-Palmolive
07.2021 - 12.2022
- Oversee the development, implementation, and support of important cross-functional customer engagement projects.
- Develop solutions to reduce logistics costs in all the supply chain processes.
- Support business planning by integrating external customer information to strengthen the demand planning process.
- Order management with main customers.
Collaborative Planning, Forecasting & Replenishment for Walmart
Colgate-Palmolive
06.2014 - 07.2021
- Analyze Walmart's sales data to understand demand patterns and forecast future demand for products.
- Work with Walmart's demand planners to align Colgate's forecasts with Walmart's sales projections.
- Ensure that optimal inventory levels to meet Walmart's demand without overstocking.
- Collaborate with Walmart's replenishment team to plan and execute timely replenishment orders.
- Plan and execute joint promotions and marketing campaigns with Walmart to drive sales.
Customer Service & Logistic Manager
Colgate-Palmolive
10.2013 - 05.2014
- Oversee the entire supply chain process, from procurement to delivery.
- Ensure efficient and cost-effective distribution of goods.
- Oversee warehouse operations, ensuring efficient storage, and handling of goods.
- Work with logistics providers and negotiate contracts and rates.
- Coordinate and manage transportation of goods to ensure timely delivery.
- Monitor key performance indicators (KPIs) for customer service and logistics functions.
Distribution Supervisor
Colgate-Palmolive
05.2010 - 10.2013
- .Supervise and coordinate the daily activities of the distribution center, including receiving, storing, picking, packing, and shipping of goods
- Allocate resources such as labor, equipment, and space to optimize operations and meet distribution targets.
- Monitor inventory levels to ensure adequate stock is available to meet customer demands while minimizing excess inventory.
- Lead, motivate, and manage a team of distribution workers, including warehouse staff.
- Ensure all distribution activities comply with safety regulations and company policies.
- Responsible of MRO purchases.
Regional Customer Service Analyst
Colgate-Palmolive
04.2012 - 10.2012
- Development and implementation of collaborative projects with Regional Clients.
- Engaged in conversation with customers to understand needs and resolve issues.
- Monitoring of logistics performance indicators for regional clients.
- Serve as a link between Sales, Supply Network Planning, Demand Planning to communicate the inventory risk, both short and long term.
Pricing & Field Sales
DHL Global Forwarding
10.2009 - 05.2010
- Preparation of quotations for logistics services (imports, exports, customs, local distribution).
- Negotiation of rates with different providers (airlines, shipping companies, etc.).
- Offer logistics services: air, sea, land, customs services, and warehouse, adapting them to the needs of customers.
- Created successful strategies to develop and expand customer sales.
- Developed key customer relationships to increase sales.
Transportation Planner
Kimberly-Clark
10.2007 - 06.2009
- Optimized shipping methods to reduce time in transit and lower costs.
- Verified shipping and receiving counts matched picking and purchase order documents.
- Billing process and issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
Administrative Assistant
Roberto Dueñas Ltda.
01.2007 - 10.2007
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Post Baccalaureate - Operations and Supply Chain Management
Kwantlen Polytechnic University
Surrey, BC06.2024
MBA -
ISEADE
La Libertad, El Salvador11-2013
Bachelor's degree - Industrial Engineer
Universidad Centroamericana José Simeón Cañas
La Libertad, El Salvador10-2008
Skills
- Data Analysis
- Decision Making
- Strategic Planning
- Customer Service
- Project Management
- Sales forecasting
- Negotiation
- Teamwork
- Team Management
- Microsoft Office
- G Suite
- Tableau
- Business Intelligence
- SAP
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Associate Account Management
Sutherland
04.2023 - Current
Customer Collaboration Analyst
Colgate-Palmolive
07.2021 - 12.2022
Collaborative Planning, Forecasting & Replenishment for Walmart
Colgate-Palmolive
06.2014 - 07.2021
Customer Service & Logistic Manager
Colgate-Palmolive
10.2013 - 05.2014
Regional Customer Service Analyst
Colgate-Palmolive
04.2012 - 10.2012
Distribution Supervisor
Colgate-Palmolive
05.2010 - 10.2013
Pricing & Field Sales
DHL Global Forwarding
10.2009 - 05.2010
Transportation Planner
Kimberly-Clark
10.2007 - 06.2009
Administrative Assistant
Roberto Dueñas Ltda.
01.2007 - 10.2007
Post Baccalaureate - Operations and Supply Chain Management
Kwantlen Polytechnic University
MBA -
ISEADE
Bachelor's degree - Industrial Engineer
Universidad Centroamericana José Simeón Cañas
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