Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tatiana Rodrigues Souza

Toronto,ON

Summary

Support and Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. Highly reliable, dependable and ethical support specialist and leader that blends advanced organizational, technical and business skills. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Sales Operations Administrator

Casai
10.2021 - 07.2022
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Refunded payments for returned items, processed exchanges and offered credit to achieve customer satisfaction.
  • Resolved various issues and discrepancies for customers.
  • Supported loss prevention goals by monitoring calendar availability.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Worked independently with minimal supervision.
  • Maintained energy and enthusiasm in fast-paced environment.

Sales Support Analyst

Accor
09.2017 - 07.2021
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Contributed to development of programs and tools focused on enabling sales team to communicate and operate more efficiently.

Education

Diploma - Business - Marketing

George Brown College
Toronto, ON
04.2024

Bachelor's - Tourism

University of Sao Paulo
Sao Paulo, Brazil
12.2019

Skills

  • Hotel Booking
  • Cancellation Processing
  • Service Promotions
  • Guest Inquiries
  • Creative Solutions
  • Customer Service and Assistance
  • Administrative Support
  • Critical Thinking
  • Reservation Software
  • CRM Software
  • Event Planning
  • Administration and Operations

Accomplishments

  • Led sales training for new employees for over 80 participants.
  • Recognized by management for exceptional training which got me a in person training for over 200 participants at the company South American sales convention.
  • Investigated, identified and reconciled account discrepancies totaling $50,000 in company savings.

Timeline

Sales Operations Administrator

Casai
10.2021 - 07.2022

Sales Support Analyst

Accor
09.2017 - 07.2021

Diploma - Business - Marketing

George Brown College

Bachelor's - Tourism

University of Sao Paulo

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Tatiana Rodrigues Souza