TATIANA RODRE FANFAN
Nepean,ON
Summary
To obtain a FULL TIME employment that provide experience and ability to understand and interpret customer needs and deliver exceptional services as directed by the manager.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FRAUD ANALYST/CARD SPECIALIST/ESCALATION DESK OF
CIBC
Ottawa
03.2022 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
CUSTOMER SERVICE REPRESENTATIVE
MSI Corp
07.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Dynamite Clothing
Ottawa
05.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
CASHIER
Tim Hortons
Ottawa
09.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
RETAIL SALES ASSOCIATE
Femme de Carrière
Ottawa
08.2018 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
ROOM ATTENDANT
Radisson hotel Falls view Niagara Falls
Ottawa
06.2018 - 08.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Core Molder
Peninsula Plastics Recycling
Fort Erie, ON
07.2016 - 08.2017
- Participated in ongoing professional development opportunities to stay abreast of industry advancements and refine core molding expertise further.
- Adhered to strict production schedules while maintaining high-quality output, demonstrating strong time management skills under pressure.
- Streamlined inventory management by accurately tracking raw materials and monitoring usage trends to maintain optimal stock levels.
- Assisted in training new hires on core molding techniques, contributing to overall workforce development within the company.
CASHIER
Niagara Falls
Ottawa
03.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Marketing Diploma - Marketing
Algonquin College
01.2020
Skills
- Patient, confident, and committed in working with customers
- Able to listen effectively and follow
- Function in a team setting environment, also able to work independently and effectively
- Proven ability to manage time, perform under stress, follow instructions, adapt quickly to a challenge, and follow through on projects and assignments
- Quick and enthusiastic learner with a wide range of practical skills
- Fluent in Creole, French, and English
- Professionalism and Ethics
- Goal-oriented mindset
- Data-driven decision-making
- Negotiation Techniques
- Sales strategy development
- Portfolio Management
- Networking capabilities
- Customer Retention Strategies
- Industry Awareness
- Cross-selling abilities
- Credit card expertise
- Business development acumen
- Client Relationship Building
- Application processing
- Transaction monitoring
- Payment Processing
- Credit analysis
- Dispute Resolution
- Fraud investigation
- Debt management
- Credit adjustments
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Staff Training
- Sales strategy
- Customer Needs Assessment
- Product Sales
- Problem-solving aptitude
- Analytical Skills
Certification
- Certified AED and CPR - A (for Adults) (an infant)
- Certified Safety awareness & WHMIS
- Ontario Secondary School Diploma
- Certified Human Resources Professional
Languages
French
Native or Bilingual
English
Full Professional
Timeline
FRAUD ANALYST/CARD SPECIALIST/ESCALATION DESK OF
CIBC
03.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
MSI Corp
07.2021 - 02.2022
Sales Associate
Dynamite Clothing
05.2021 - 07.2021
CASHIER
Tim Hortons
09.2019 - 11.2020
RETAIL SALES ASSOCIATE
Femme de Carrière
08.2018 - 09.2019
ROOM ATTENDANT
Radisson hotel Falls view Niagara Falls
06.2018 - 08.2018
Core Molder
Peninsula Plastics Recycling
07.2016 - 08.2017
CASHIER
Niagara Falls
03.2015 - 04.2016
Business Marketing Diploma - Marketing
Algonquin College