Tatiana Quintanilla
Ventura
Summary
Driven with a strong background in customer service, team leadership, and problem-solving. Fostering positive work environments and delivering exceptional customer service. Committed to staff training and development to improve operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Champs Sports
Culver City, CA
12.2019 - 12.2021
- Assisted in managing daily store operations, ensuring high levels of customer satisfaction.
- Trained and mentored new team members on product knowledge and sales techniques.
- Developed strong working relationships with staff and fostered a positive work environment.
- Monitored inventory levels, conducted stock audits, and ensured accurate merchandise displays.
- Developed loyal customer experiences through personalized interactions, maintaining a solid foundation for repeat business
- Managing stock levels, executing visual merchandising
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed opening and closing procedures
- Rotated merchandise within the store in order to properly display new items/new sales
Sales Associate
Spencers
Culver City, CA
08.2019 - 02.2021
- Implemented visual merchandising standards to enhance product displays and attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Champs Sports
Culver City, CA
03.2019 - 11.2019
- Provided consistent customer service to enhance shopping experience and drive sales.
- Collaborated with team members to achieve store goals
- Collaborated with team members to achieve store goals and maintain operational efficiency.
- Maintained store cleanliness and visual merchandising standards.
- Analyzed sales trends to identify opportunities for product promotion and effective inventory placement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, refunds and price matching with the agreements within store policy
- Prepped merchandise with proper tags, sales items within the proper release dates
Education
Associate of Science - Social And Behavioral Science
Ventura College
Ventura, CA05.2026
Skills
- Team leadership
- Financial reporting
- Team building
- Team motivation
- Customer service
- Employee engagement
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Champs Sports
12.2019 - 12.2021
Sales Associate
Spencers
08.2019 - 02.2021
Sales Associate
Champs Sports
03.2019 - 11.2019
Associate of Science - Social And Behavioral Science
Ventura College