Tatiana Pushagua

Redwood City

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Work History

Receptionist

Magic Auto Paint & Body

Redwood City

Body shops, car adjuster.
Direct communication and negotiation with insurance regarding claims.
Emails with correct, efficient information.
Material and parts ordering and monitoring.
Managed monthly balance reports with efficient data.
Managed bill payments and inventory payments accurately.
Managed database systems containing customer contact information.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Developed and maintained filing systems for confidential documents and records.
Managed office supplies inventory and placed orders when necessary.
Greeted visitors and provided general information about the company.

Receptionist

Taycon Properties

Los Altos

Provided excellent customer service.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Assisted with onboarding of new employees by providing orientation information and support.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Worked directly with the tenant to create a satisfactory payment plan for all parties.
Managed working with non-English-speaking families.
Bookkeeping.
Assisted with special projects assigned by management when required.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Scheduled and confirmed appointments and meetings for management team.
Managed company database and ensured the accuracy of contact information.

Caregiver

Home Helpers of San Mateo

San Mateo

Monitored vital signs, including blood pressure, temperature and pulse rate.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Work with different situations, needs, disabilities, and diseases.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Assisted clients with daily living activities such as bathing, dressing, and grooming.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Provided emotional support to clients during difficult times.
Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Improved patient outlook and daily living through compassionate care.

Office Assistant

RCSD

Redwood City

Assisted with the development and implementation of strategies aimed at reducing excessive absences due to illness or other causes.
Prepared reports on absenteeism trends for management review and action planning purposes.
Maintained accurate attendance records for safety purposes.
Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
Placed calls to parents to determine reasons for students' absences, meticulously noting details.
Performed quality assurance checks on generated reports prior to submission.
Created daily, weekly, and monthly reports for management review.
Gathered customer feedback through surveys and used the data to improve customer service.
Resolved customer complaints promptly and efficiently.
Answered customer inquiries via phone, email, and chat.
Developed strong relationships with customers by providing personalized assistance and support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained accurate records of all registrations received for future reference.
Verified customer information in order to ensure accuracy of data entry into the system.
Provided guidance and assistance to customers regarding the registration process.
Retrieved requested files from archives or other offsite locations.
Prepared labels for new files and folders as needed.
Updated file indexes regularly to reflect changes in content or location of materials.
Verified accuracy of filing information prior to indexing documents into the system.
Maintained accurate records of student attendance, grades, and other important information in school database.
Answered incoming calls and directed them to the appropriate staff member.
Assisted in resolving any issues that arose between faculty members or between faculty and students.
Processed payments from parents for various fees associated with the school district.
Entered data into computer systems accurately in order to maintain updated records of student information.
Sorted mail for distribution to faculty members or other staff members.
Greeted students, parents, and visitors to the office and provided assistance as needed.
Monitored inventory of office supplies and placed orders when necessary.
Assessed school premises for cleanliness and organization.
Trained staff members to perform work activities and use computer applications.
Translated documents from English to Spanish and vice versa for various clients.
Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Verified accuracy of legal forms prior to filing or submitting them to clients.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

associate degree - medical assistant

Canada college

Redwood City, CA, USA

05.2025

high school diploma -

Redwood high school

Redwood City, CA, USA

Skills

Attentive
Observant
Fast learner
Problem solving
Office work experience
Very good communication
Basic computer skills
I have made a positive change in others
Caregiver California state permit
Data entry
Customer service
Team collaboration
Front desk operations
Database administration
Document management

Bookkeeping
Customer and client relations
Multitasking and prioritization
Calm demeanor
Call redirection
Technical support
Positive and professional
Document control
Expense reporting
File management
independent
First Aid/CPR
Task prioritization
Good Telephone Etiquette
FLUENT IN Spanish and English

Awards Skills

Attentive / observant
Fast learner
Bilingual
Problem solving
Office work experience
Very good communication
Basic computer skills
Have made a positive change on others
Been awarded with two scholarships
Caregiver CA state permit

Timeline

Receptionist

Magic Auto Paint & Body

Receptionist

Taycon Properties

Caregiver

Home Helpers of San Mateo

Office Assistant

RCSD

associate degree - medical assistant

Canada college

high school diploma -

Redwood high school