Tatiana Mora
Corona
Summary
Results-driven professional with experience in member services and retail. Known for strong teamwork and goal-setting abilities, consistently improving customer satisfaction through proactive problem-solving and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
SchoolsFirst Federal Credit Union
Norco
08.2023 - Current
- Resolved member issues through effective communication and problem-solving, improving member satisfaction.
- Collaborated with team members to streamline service delivery processes, enhancing overall efficiency.
- Leveraged skills as trusted financial advisor to establish financial success for members through balanced decision-making
- Anticipated member needs to deliver outstanding support, contributing to improved customer service levels.
Key Holder
Fashion Q
Riverside
05.2023 - 08.2023
- Guided customers in product selection, enhancing overall shopping experience.
- Trained new staff on store policies and customer service standards, ensuring consistent service quality.
- Oversaw opening and closing procedures, including alarm system management, to maintain store security.
- Conducted inventory checks to ensure stock levels were maintained effectively.
Sales Associate
Foot Locker
Riverside
07.2022 - 08.2023
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Processed customer transactions by accepting payments, issuing receipts, and providing accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Participated in weekly team meetings to discuss performance goals and strategies for achieving objectives.
Education
Associate of Science - Sonography
Orange Coast College
Costa Mesa, CA05-2028
High School Diploma -
Centennial High School
Corona, CA06-2022
Skills
- Member relations
- Service delivery
- Financial advising
- Effective communication
- Teamwork and collaboration
- Time management
- Goal setting
- Language proficiency (English/Spanish)
Certification
- Five Behaviors Certification
Timeline
Member Service Representative
SchoolsFirst Federal Credit Union
08.2023 - Current
Key Holder
Fashion Q
05.2023 - 08.2023
Sales Associate
Foot Locker
07.2022 - 08.2023
Associate of Science - Sonography
Orange Coast College
High School Diploma -
Centennial High School