Tatiana Mahon
Burlington,ON
Summary
Dynamic and customer-focused professional with 7+ years’ experience delivering top-notch support in fast-paced call centre environments. Expert in managing inbound and outbound calls, resolving issues efficiently, and turning challenging interactions into positive customer experiences. Skilled in multitasking, using call centre software, and building lasting client relationships. Recognized for exceptional communication, problem-solving, and consistently exceeding performance and customer satisfaction goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
Stephen Frederick logistics
Brantford, Ontario
08.2022 - Current
- Coordinated transportation logistics, ensuring timely deliveries and resolution of shipping delays.
- Negotiated freight quotes and determined shipping methods, preparing all necessary documents.
- Collaborated with internal teams to optimize supply chain processes.
- Assisted in resolving conflicts between clients and service providers promptly.
- Managed multiple accounts simultaneously while meeting deadlines.
- Entered and managed shipment data in computer systems with accuracy.
- Built strong relationships with carriers, suppliers, and customers across diverse backgrounds.
- Increased customer satisfaction by resolving issues quickly and effectively
Customer Service Account Manager
Scotlynn commodities
Brantford, Ontario
01.2020 - 06.2022
- Managed movement of goods, ensuring pickups and drop-offs aligned with client expectations.
- Collaborated with sales team to address client needs and enhance service delivery.
- Maintained accurate records of customer interactions in the CRM system.
- Secured high-value accounts through consultative selling and tailored customer solutions.
- Strengthened client relationships through consistent communication and accurate price quoting.
- Negotiated pricing strategies to reduce costs and increase sales margins.
- Responsible for problem solving customer complaints in a high paced environment
Sales Representative Team Leader
Bell Canada
Brantford, Ontario
08.2019 - 09.2021
- Assisted team in achieving sales targets through effective communication.
- Maintained accurate records of customer interactions and transactions.
- Participated in team meetings to share insights and improve processes.
- Responded promptly to customer inquiries and resolved concerns efficiently.
- Collaborated with team members to develop customer engagement strategies.
- Provided product knowledge training to new sales representatives.
- Consistently exceeded sales goals through tailored product recommendations.
- Created sales strategies to expand service offerings to new and existing customers.
- Finalized contracts, prepared proposals, and optimized inventory/delivery solutions.
- Increased revenue by driving customer enrollments and implementing marketing campaigns.
Sales Associate
Michael hill jewelery
Brantford, Ontario
01.2017 - 09.2020
- Assisted customers with product selections and provided expert recommendations.
- Maintained store displays to ensure an attractive shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Delivered engaging presentations and achieved consistent monthly sales targets.
- Leveraged Salesforce to manage client data and improve follow-up processes.
- Reduced overhead costs by successfully liquidating overstocked inventory.
Call Center Representative
Green Planet Home
Brantford, Ontario
09.2016 - 12.2017
- Managed high-volume inbound calls while providing excellent customer service.
- Resolved customer inquiries and complaints effectively and professionally.
- Utilized CRM software to track interactions and maintain accurate records.
Education
Trios College
09.2014 - 09.2016
Skills
- Account management
- Data analysis
- Logistics coordination
- Customer Service & Call Handling (Inbound/Outbound)
- Customer relationship management
- Data entry accuracy
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Presentation delivery
- Inbound phone call management
- Technical support
- Payment processing
- Data entry
- Call control
- Teamwork and collaboration
- Goals and performance
- Multi-task management
- Acquiring new customers
- Account verification
- Analytical
- Quality control
References
References available upon request.
Timeline
Account Manager
Stephen Frederick logistics
08.2022 - Current
Customer Service Account Manager
Scotlynn commodities
01.2020 - 06.2022
Sales Representative Team Leader
Bell Canada
08.2019 - 09.2021
Sales Associate
Michael hill jewelery
01.2017 - 09.2020
Call Center Representative
Green Planet Home
09.2016 - 12.2017
Trios College
09.2014 - 09.2016