Tatiana Madanhi

• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
• Trained new staff members on casino policies, procedures, and game rules for improved performance.
• Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
• Coordinated staff schedules, rotations and breaks using computer in-house software.
• Writing reports on employee performance using using Microsoft Word.
• Awarded employee of the year in 2019
• Multitasking
• Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
• Monitored employees and players to prevent against any losses for example cheating.
• Registered new players ny issuing players cards.

• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Reduced wait times for clients by implementing efficient scheduling practices within the team.
• Assisted clients with empathic approach navigating online platforms and tools, enhancing their overall experience with the company''s resources.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Promoted new products

• Improved casino operations by streamlining processes and implementing efficient systems.
• Increased customer satisfaction through attentive service and quick resolution of concerns.
• Managed a team of 50+ employees, ensuring optimal performance and productivity.
• Raised revenue by optimizing game floor layout and strategically placing high-profit machines.
• Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
• Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
• Constantly used Microsoft Excel and Word.

Crowd Management Coarse