Tatiana Lamas
Folsom
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated student interested in applying excellent communication and interpersonal skills. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Able Kids
02.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Barista
Starbucks
08.2021 - 02.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hostess
Dancing Tomato Cafe
04.2021 - 08.2021
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Some College (No Degree) - Psychology
Folsom Lake College
Folsom, CAYuba City High School
Yuba City, CA06.2022
Skills
- Safe Food Handling Practices
- Product Displays
- Cash Handling
- Detail-Oriented
- Calm Under Pressure
- Active Listener
- Solid Problem Solver
- Positive Reinforcement
- Skill Development
- Behavior Management
Timeline
Behavior Technician
Able Kids
02.2023 - Current
Barista
Starbucks
08.2021 - 02.2023
Hostess
Dancing Tomato Cafe
04.2021 - 08.2021
Some College (No Degree) - Psychology
Folsom Lake College
Yuba City High School