Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiana LaCour

Oceanside

Summary

Entrepreneurial leader with proven track record of driving revenue growth, securing funding, and building high-performing teams. Skilled in strategic planning, financial management, and market analysis. Seeking new opportunities to leverage my skills and experience to drive business success

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Manager

Tati's Tots Daycare LLC
10.2018 - Current


  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed day-to-day business operations.

Shift Lead

Panda Express Restaurant
07.2016 - 04.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Assistant Manager

Harris Jewelry
06.2014 - 07.2016
  • Supported senior managers with day-to-day operational requirements
  • Managed daily workloads by organizing effective schedules and delegating tasks
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

Assistant Manager

Lids Locker Room
04.2014 - 06.2015
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.

Cashier Team Lead

Hardees Resturamt
08.2013 - 03.2014
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

Criminal Justice

Old Dominion University
Norfolk, VA

undefined

Porter Ridge High School
Indian Trail, North Carolina
01.2014

Skills

  • Business Management
  • Customer Relations
  • Relationship Building
  • Exceptional customer service

Certification

Food Handler Card/County of San Diego

Timeline

Owner/Manager

Tati's Tots Daycare LLC
10.2018 - Current

Shift Lead

Panda Express Restaurant
07.2016 - 04.2018

Assistant Manager

Harris Jewelry
06.2014 - 07.2016

Assistant Manager

Lids Locker Room
04.2014 - 06.2015

Cashier Team Lead

Hardees Resturamt
08.2013 - 03.2014

undefined

Porter Ridge High School

Criminal Justice

Old Dominion University

Similar Profiles

CREATE PROFILE
Tatiana LaCour