Tatiana Gonzalez
Mira Loma
Summary
Versatile and adaptable professional with experience in food production, retail, and fulfillment operations. Proven ability to lead teams, solve complex problems, and optimize efficiency across various industries. Strong background in quality control, safety compliance, inventory management, and customer service. Adept at training and motivating employees to achieve top performance while maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shift Lead
Angel City Bell LLC
07.2022 - Current
- Lead teams in maintaining high food safety and quality standards, ensuring compliance with health regulations and internal audits
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons and employees alike
- Oversee inventory management, reducing waste and improving efficiency through strategic planning
- Conduct training and enforce safety protocols to maintain a secure and productive work environment
- Troubleshoot production issues, identifying root causes and implementing solutions to improve workflow
- Collaborate with cross-functional teams to optimize processes and meet company goals
Retail Sales Associate
Michaels Stores, Inc.
01.2019 - 10.2022
- Delivered excellent customer service, assisting customers with purchases, inquiries, and product recommendations
- Consistently met or exceeded daily goals for customer sign-ups to the store’s rewards program
- Managed front-end operations, handling transactions, returns, and ensuring a seamless checkout experience
- Trained new employees on store procedures, sales techniques, and customer service standards
- Designed and sold custom framing orders, utilizing product knowledge and design skills to maximize sales
- Maintained organization and stock levels, ensuring a clean and visually appealing store layout
Fulfillment Associate
Amazon.com, Inc.
01.2021 - 01.2022
- Efficiently sorted and stacked packages to meet safety guidelines and tight shipping deadlines
- Worked in high-paced environments, adapting quickly to changing workflows and priorities
- Maintained strict attention to detail to prevent errors and improve fulfillment accuracy
Education
Continuing/No Degree - Mathematics
Riverside City College
Riverside, CA01-2027
High School Diploma -
Troy High School
Fullerton06-2019
Skills
- Leadership & Team Development
- Problem Solving & Critical Thinking
- Food Safety & Quality Control
- Inventory & Supply Chain Management
- Customer Service & Sales
- Safety & Compliance Audits
- Training & Performance Optimization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Lead
Angel City Bell LLC
07.2022 - Current
Fulfillment Associate
Amazon.com, Inc.
01.2021 - 01.2022
Retail Sales Associate
Michaels Stores, Inc.
01.2019 - 10.2022
Continuing/No Degree - Mathematics
Riverside City College
High School Diploma -
Troy High School
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