Summary
Work History
Education
Skills
Languages
Previous work experience
Timeline
Generic

Tatiana Charko

Kitchener

Summary

Database development in Access. Knowledge of Excell, Access databases, HTML, other programming languages.

Freelance translation skills English, Russian, Ukrainian languages.

Compassionate Substitute Teacher for Kindergarten, known for high productivity and efficient task completion. Specialized in early childhood education strategies, classroom management, and developmental milestone support. Excel in using empathy, patience, and communication to foster a supportive learning environment. Adapt quickly to new classrooms and ensure continuity in educational experiences for young learners.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Work History

Sales Associate

The Bay
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed cash register operations, ensuring accurate transactions and customer satisfaction.
  • Maintained store displays and inventory organization to promote product visibility.
  • Collaborated with team members to achieve daily sales targets and objectives.
  • Resolved customer inquiries and complaints efficiently, improving service quality.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Substitute Teacher, Kindergarten

Ottawa Carleton School board
  • Supervising children, taking care of and playing with children providing age appropriate games and activities outside, singing with and reading to children, feeding children and supervising during meal time.

Substitute Teacher Kindergarten

Ontario Works
  • Supervised children, offered snacks, played with children, read to children.

Substitute Teacher Kindergarten

Andre Fleck Children Services Capital Child Care Centre
  • Supervising children during play and meals, playing with children inside the centre and outside on the playground, reading to children.

Freelance Translator

Lexi tech International
  • Translating texts from English language to Russian and Ukrainian languages.

Kindergarten Teacher

Kindergartens

Education

Diploma - Software Development

Willis College of Business And Technology
Ottawa, ON
01-1999

Skills

  • Computer skills
  • Childcare and supervising, kindergarten teaching skills
  • Translations English language, Russian language, Ukrainian language
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Payment processing
  • Building rapport
  • Merchandise display
  • Product recommendations
  • Sales goals attainment
  • Brand promotion
  • Fraud detection
  • Cold calling
  • Dispute mediation
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Written and oral communication skills
  • Energetic self-starter
  • Product guidance
  • Service oriented
  • Reading comprehension skills
  • Superb time management
  • Calm demeanor
  • Exceeds sales goals
  • Positive and professional
  • Retail loss prevention

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Previous work experience

  • Worked as a Kindergarten teacher in Cherkassy, Ukraine in many kindergartens.

Timeline

Diploma - Software Development

Willis College of Business And Technology

Sales Associate

The Bay

Substitute Teacher, Kindergarten

Ottawa Carleton School board

Substitute Teacher Kindergarten

Ontario Works

Substitute Teacher Kindergarten

Andre Fleck Children Services Capital Child Care Centre

Freelance Translator

Lexi tech International

Kindergarten Teacher

Kindergartens
Tatiana Charko