Tatiana Borges
Langley,BC
Summary
Detail-oriented administrative professional with experience in office management, customer service, and team leadership. Skilled in Microsoft Office, inventory control, and handling confidential information. Strong organizational and communication abilities, supporting team efficiency, and enhancing customer satisfaction. Seeking to leverage administrative skills in a Clerk Typist IV role within the RCMP Division.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Body Energy Club
Burnaby, BC
02.2023 - Current
- Supervise front-line staff, and ensure team adherence to service standards.
- Manage daily priorities and team goals, ensuring workflow optimization.
- Communicate with vendors and clients via phone and email, formally.
- Maintain records using Excel, oversee inventory, and place orders.
- Provide leadership during high-volume periods, and resolve customer issues tactfully.
Assistant Manager/Baker
FDL Café
Burnaby, BC
07.2021 - 04.2023
- Coordinated weekly deliveries and tracked budgets using Excel.
- Trained new employees, focusing on administrative procedures, and customer service.
- Handled customer concerns.
- Scheduled tasks to meet daily operational goals.
Cashier/Smoothie Master
Body Energy Club
Vancouver, BC
06.2021 - 07.2021
- Solved customer requests.
- Ensured client satisfaction.
Clinic Nutritionist
Self-employed
Brazil
01.2020 - 01.2021
- Managed budgets and maintained client records using Excel.
- Developed and implemented nutrition plans using Word.
- Maintained strict confidentiality when handling client health records.
Education
Business Administration Diploma -
ILAC College
Vancouver10.2022
Bachelor - Nutrition
UniFBV Wyden
Recife, Brazil12.2019
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Experienced in team supervision and staff training
- Skilled in scheduling and email correspondence
- Ability to prioritize tasks and meet deadlines
- Familiar with records maintenance and customer interaction protocols
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Timeline
Assistant Manager
Body Energy Club
02.2023 - Current
Assistant Manager/Baker
FDL Café
07.2021 - 04.2023
Cashier/Smoothie Master
Body Energy Club
06.2021 - 07.2021
Clinic Nutritionist
Self-employed
01.2020 - 01.2021
Business Administration Diploma -
ILAC College
Bachelor - Nutrition
UniFBV Wyden
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