Tatiana Androniuk
Dubai,UAE
Summary
I have a progressive experience in Sales, System Administration, Customer Service and Training. Capable of multi-tasking, working efficiently and meeting tight deadlines, I am technically astute and quality-driven with sound judgement, planning problem solving, organizational & communication skills.
Overview
10
10
years of professional experience
Work History
Head Hostess
FIVE PALM JUMEIRAH
10.2021 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of pool area personnel to provide prompt and successful service to patrons.
- Monitored operations, identifying areas of improvement in service flow and staff performance.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Head Hostess
PALAZZO VERSACE Hotel
02.2020 - 12.2020
- Manage and coordinate all group and individual reservations
- Follow up with the minimum spend on the table and check the link's.
- Manage with extra care the VIP guests of the hotel.
- Take calls & manage reservations
- Handle administrative tasks
- Social media awareness, aim for the best online ratings
- Keep guests informed about latest offers
- Establish relationship with clients
- Keep track of customer feedback, and improve in the weaker fields
- Co-ordinate & oversee the communication between colleagues and guests
- Develop customer recognition, for a more personalized experience for loyal customers
- Empower employees for the provision of the best customer service
- Direct the hostess stand, and all aspects associated with the reception of guests
- Communicate between reservations, FOH & BOH
Head Hostess
FRAME Night Club
12.2017 - 01.2019
- Answering phones: recorded, confirmed reservations, transferring calls.
- Performing general hostess/reservations duty.
- Develop and maintain positive working relationships and promote open lines of communication with managers,
employees and other departments.
Guest Relation
PGS KIRISH RESORT
07.2014 - 09.2016
- Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
- Developed strong relationships with guests, resulting in positive feedback and recommendations.
- Resolved customer complaints promptly and professionally, maintaining positive guest relations.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Education
Associate of Science - Tourism
CLASSIC PRIVATE UNIVERSITY
Zaporizhzhia, Ukraine01.2014
Skills
- Interpersonal skills
- Creativity
- Problem solving
- Confidence
- Teamwork
- Work under pressure
- Time management
- Team leadership
- Staff training
- SEVENROOMS
- OPERA
- MICROS
- ADACO
- EXCEL
- WORD
Personal Information
- Date of Birth: 08/17/92
- Nationality: Ukrainian
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Turkish
Full Professional
Timeline
Head Hostess
FIVE PALM JUMEIRAH
10.2021 - Current
Head Hostess
PALAZZO VERSACE Hotel
02.2020 - 12.2020
Head Hostess
FRAME Night Club
12.2017 - 01.2019
Guest Relation
PGS KIRISH RESORT
07.2014 - 09.2016
Associate of Science - Tourism
CLASSIC PRIVATE UNIVERSITY
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