Tatiana Alcala

- Manage complex classified and unclassified executive calendars, prioritizing competing demands and ensuring schedule efficiency.

- Serve as a primary point of contact for office operations, including space planning, MyAccess requests, and resource coordination.

Functioned as the primary point of contact for program access requests; created and implemented a standardized workflow, collaborating with Security and Cyber Security teams to validate, approve, and submit all classified access requests promptly.

- Supported budget tracking and cost control by managing social events and office orders, monitoring expenses to align with program funding constraints.

- Developed and maintained tracking tools and dashboards (e.g., FLEMOS tracking, scorecards) to monitor performance and inform decision making.

Acted as a primary point of contact for office operations, including space planning, MyAccess requests, and resource coordination.

- Led coordination of projects from initiation to completion, ensuring alignment with organizational goals and timelines.

- Managed monthly Supervisor Development Training Program, overseeing all phases (1 - 3) from planning and topic development to inspection, delivery, and close out; ensured every new supervisor completed the curriculum and was equipped for leadership, collaborating with senior directors to select presenters.

- Designed and implemented annex-wide internship program, including processes, timelines, and stakeholder engagement.

- Managed monthly Supervisor Development Training Program, overseeing all phases (1 - 3) from planning and topic development to inspection, delivery, and close-out; ensured every new supervisor completed the curriculum and was equipped for leadership, collaborating with senior directors to select presenters.

- Streamlined workflows and implemented process improvements, enhancing operational efficiency across departments.

- Coordinated end to end onboarding for 50+ construction personnel per week, completing I-9 verification, background checks, and orientation within 48 hours—to ensure seamless new hire integration and support project coordination activities.

- Processed weekly time-cards and calculated per-diem rates for multi-county crews to ensure accurate payroll and timely payments.

- Maintained personnel documentation

support business operations.

Managed front‑desk operations, greeting patients and handling high‑volume telephone inquiries, ensuring adherence to Kaiser Permanente service standards.

-Handled an average of 100 inbound pharmacy‑related calls per shift in a virtual call‑center environment, consistently maintaining a positive, courteous demeanor while accurately capturing patient information, processing refill requests, and routing complex issues to the pharmacist or provider.

-Accurately entered prescription, patient, and refill‑authorization data into the Pharmacy Information Management System (PIMS), ensuring compliance with state, federal and Kaiser policies.

-Processed and reconciled daily cash‑register summaries, prepared bank‑deposit documentation, and coordinated secure armored‑car pickup—maintaining 100 % accuracy in cash handling.

-Coordinated prescription fulfillment logistics, including labeling, packaging, and arranging deliveries, while ensuring organized inventory for efficient retrieval.