Tatevik Muradyan

• Ensured safety and quality of patient-centered care in diverse settings, including acute care, telemetry rehabilitation, and long-term care facilities.
• Analyzed patient conditions through detailed assessments, promptly escalating significant changes to the healthcare team utilizing SBAR methodology.
• Achieved safe medication administration through diligent adherence to established protocols. Enhanced patient safety by implementing rigorous double-check procedures for high-alert medications.
• Conducted thorough reviews of EHR documentation to uncover discrepancies, ensuring enhanced patient safety.
• Facilitated collaboration with RNs, physicians, and interdisciplinary teams to enhance coordinated, high-quality patient care.
• Demonstrated effective management of tasks and responsibilities in rapidly changing clinical situations, prioritizing patient safety and care quality.
• Implemented culturally sensitive practices to address and advocate for the unique needs of diverse patient populations.
• Fostered trust and rapport with patients and families to enhance therapeutic outcomes through clear communication.
• Facilitated patient safety and quality outcomes by conducting thorough assessments and escalating concerns as necessary.
• Maintained high standards of professionalism and teamwork, receiving consistent commendations from clinical instructors.
• Delivered individualized care to complex patients, including non-verbal stroke patients, ensuring effective adaptive communication.

• Supported safe patient care by facilitating accurate communication between providers and patients
• Reduced risk of miscommunication in clinical encounters across diverse populations
• Demonstrated cultural humility and advocacy aligned with patient-centered care

Clinical Support Volunteer (Unit Clerk / Patient Care Support) – Med-Surg Unit

• Monitored call lights and efficiently prioritized patient requests, guaranteeing timely care and maintaining a safe environment.
• Managed unit communication by answering phones and relaying information to nurses and providers
• Supported patient care as a sitter, maintaining safety for high-risk patients
• Assisted with lab specimen transport and coordination with laboratory services
• Restocked supplies and maintained unit readiness in a high-volume environment

• Oversaw high-volume patient interactions, ensuring empathy, professionalism, and efficiency in service delivery.
• Addressed patient concerns and facilitated access to care services.
• Utilized conflict resolution strategies to enhance customer satisfaction and minimize managerial intervention.