Summary
Overview
Work History
Education
Skills
Timeline

Tatenda V. Mathabire

Toronto,ON

Summary

PROFILE SUMMARY Administrative Professional - A professional, responsible, reliable and hardworking, detail-oriented professional, with extensive administration and office experience and a proven ability to consistently produce high-quality work. With a recently acquired Paralegal diploma. Someone who is adaptable and able to respond well under pressure to successfully meet deadlines. Possesses outstanding written and verbal communication abilities, in-person, by phone, by video and by email. Able to handle confidential information and to creatively solve problems, using good judgement. Professionally dedicated to making the lives of busy executives easier and more efficient.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Pehr
Toronto, ON
01.2020 - Current
  • Communicating with customers through various channels including chat and phone in prompt and timely manner
  • Document and update customer’s online records, with high degree of accuracy
  • Manage over 50 customer complaints per day and provide alternatives to ensure resolution of complaints
  • Give product and service recommendations to customers based on their needs and preferences
  • Ensures that customers were satisfied with their purchases and services
  • Informing existing customers about promotions and upcoming sales
  • Assist customers in placing orders,fulfilling refunds and handling exchanges
  • Performed high degree of professionalism and confidentiality.

Customer Experience Associate

Steward Bank
Harare, Zimbabwe
02.2017 - 04.2019
  • Welcomed customers and met their banking services and needs.
  • Identified customer needs and referred them to colleagues that could help them best.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Assessed clients overall financial situation by reviewing income, assets, debts, expenses, credit reports and other financial information.
  • Kept records of customer interactions, processed customer accounts and file documents.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed over 100 customer enquiries per day.

Administration Officer

Yellowcob Enterprise (PVT)Limited
Harare, Zimbabwe
01.2010 - 01.2017
  • Processed purchase orders, service contracts and financial reports.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Drafted and distributed invoices for outstanding payments.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Created, prepared, and delivered reports to various departments.
  • Entered and maintained departmental records in company database.
  • Delivered performance reviews, recommending additional training or advancements.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Managed daily payment processing and drafted related financial documents.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Managed team petty cash, purchase orders and account transactions.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Generated reports to suggest corrective actions and process improvements.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Increased return customers by 10%.

Education

Paralegal Diploma -

CDI College, Toronto, ON
2022

Customer Care Program Certificate -

COSTI EMPLOYMENT, Toronto, ON
2020

LLB - Law

UNISA, South Africa
2017

Diploma - Business Administration

Institute of Management, Zimbabwe
2016

Skills

  • AREAS OF PROFICIENCY
  • Team player
  • Multi-tasking
  • Time management and prioritization
  • Analytical & problem-solving skills
  • Research skills
  • Interpersonal skills
  • Organizational skills
  • Calendar Management
  • Event Planning
  • Office Administration
  • Purchasing and re-stocking office supplies
  • Filing, Faxing, Scanning
  • Photocopying
  • Petty cash management and reconciliation
  • Incoming Mail distribution
  • Outgoing courier management
  • Social Media
  • Microsoft Office (Word, Excel, PowerPoint, Access and Outlook)
  • Microsoft SharePoint
  • Skype and Zoom

Timeline

Customer Service Representative - Pehr
01.2020 - Current
Customer Experience Associate - Steward Bank
02.2017 - 04.2019
Administration Officer - Yellowcob Enterprise (PVT)Limited
01.2010 - 01.2017
CDI College - Paralegal Diploma,
COSTI EMPLOYMENT - Customer Care Program Certificate,
UNISA - LLB, Law
Institute of Management - Diploma, Business Administration

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Tatenda V. Mathabire