Tatenda Duve
Winnipeg,MB
Summary
Talented laboratory professional offering advanced technical knowledge of dental appliances and production procedures. Methodical and well-organized with strong attention to detail and expertise in testing and enhancing devices to optimize fit. Open and clear communicator accustomed to handling high workload and meeting tight timetables.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
1
1
Language
Work History
Direct Support Professional
VISIONS OF INDEPENDENCE
12.2023 - Current
- Supporting people with social and physical activities
- Booking and going with people to appointments
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supporting people with eating and drinking
- Monitoring individuals' conditions by taking their temperature, pulse, respiration, and weight, and possibly helping with medication
- Providing assistance to clients in dealing with personal tasks such as bathing
- Planning and preparing meals
- Interacting with clients
- Administration of medication.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Researched community resources and services to provide accessibility and assistance to clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
Customer Service Representative
Concentrix
11.2020 - 3 2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Banquet Server/Bartender
Staffmax Staffing and Recruiting
04.2021 - 12.2023
- Responsible for serving food and beverages to guests at venues or catering events
- Responsible for assigned table tasks, completing prep work
- Setting up buffet stations and cleaning up after patrons at the end of the shift
- Running food from the kitchen to the tables
- Creating a pleasant atmosphere for dining and entertainment
- Communicating with colleagues to ensure a smooth event
- Providing bar service to guests, including cash and credit services.
Customer Service Representative
TTEC
10.2021 - 08.2023
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative
The dufresne group
07.2021 - 09.2021
- Greeting customers
- Understanding their concerns and issues
- Reassuring them
- Helping them to resolve their issue
- Help them get to a department that could better assist them
- Making sure that I am polite and pleasant throughout the call
- Making sure that the customer's issue has been resolved.
Education
College diploma - Dental Assisting
CDI College
Winnipeg, MB Current - Current
High school diploma -
Goldridge College
Kwekwe, Zimbabwe 01.2017 - 05.2018
Skills
Critical Thinking
Transportation
Personal Care Homemaker
Care Planning
Diet and Nutrition
Patient Ambulation
Medication Administration
Professional Demeanor
Physical Stamina
Report Generation
Team Collaboration
Analytical Thinking
Decision-Making
Needs Assessment
Understanding Customer Needs
Problem-solving aptitude
Attention to Detail
Brand Promotion
Document and Records Management
Oracle EnterpriseOne
Work Prioritization
Stock management
Complaint resolution
Multitasking
Wine service
Food safety understanding
Event Catering
Amalgam instruments
Excellent Communication
Work Order Following
Hand-Eye Coordination
Organizational Skills
Continuous learning mindset
Digital dentistry proficiency
Certification
Level C CPR/AED in Basic First Aid, CPR C & AED, St. John Ambulance Saint-Jean, Winnipeg, MB
Timeline
College diploma - Dental Assisting
CDI College
Current - Current
Direct Support Professional
VISIONS OF INDEPENDENCE
12.2023 - Current
Customer Service Representative
TTEC
10.2021 - 08.2023
Customer Service Representative
The dufresne group
07.2021 - 09.2021
Banquet Server/Bartender
Staffmax Staffing and Recruiting
04.2021 - 12.2023
Customer Service Representative
Concentrix
11.2020 - 3 2021
High school diploma -
Goldridge College
01.2017 - 05.2018