Tatenda Duve
Winnipeg,MB
Summary
Talented laboratory professional offering advanced technical knowledge of dental appliances and production procedures. Methodical and well-organized with strong attention to detail and expertise in testing and enhancing devices to optimize fit. Open and clear communicator accustomed to handling high workload and meeting tight timetables.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
1
1
Language
Work History
Direct Support Professional
VISIONS OF INDEPENDENCE
12.2023 - Current
- Supporting people with social and physical activities
- Booking and going with people to appointments
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supporting people with eating and drinking
- Monitoring individuals' conditions by taking their temperature, pulse, respiration, and weight, and possibly helping with medication
- Providing assistance to clients in dealing with personal tasks such as bathing
- Planning and preparing meals
- Interacting with clients
- Administration of medication.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Researched community resources and services to provide accessibility and assistance to clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
Customer Service Representative
Concentrix
11.2020 - 3 2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Banquet Server/Bartender
Staffmax Staffing and Recruiting
04.2021 - 12.2023
- Responsible for serving food and beverages to guests at venues or catering events
- Responsible for assigned table tasks, completing prep work
- Setting up buffet stations and cleaning up after patrons at the end of the shift
- Running food from the kitchen to the tables
- Creating a pleasant atmosphere for dining and entertainment
- Communicating with colleagues to ensure a smooth event
- Providing bar service to guests, including cash and credit services.
Customer Service Representative
TTEC
10.2021 - 08.2023
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative
The dufresne group
07.2021 - 09.2021
- Greeting customers
- Understanding their concerns and issues
- Reassuring them
- Helping them to resolve their issue
- Help them get to a department that could better assist them
- Making sure that I am polite and pleasant throughout the call
- Making sure that the customer's issue has been resolved.
Education
College diploma - Dental Assisting
CDI College
Winnipeg, MB Current - Current
High school diploma -
Goldridge College
Kwekwe, Zimbabwe 01.2017 - 05.2018
Skills
Critical Thinking
Certification
Level C CPR/AED in Basic First Aid, CPR C & AED, St. John Ambulance Saint-Jean, Winnipeg, MB
Timeline
College diploma - Dental Assisting
CDI College
Current - Current
Direct Support Professional
VISIONS OF INDEPENDENCE
12.2023 - Current
Customer Service Representative
TTEC
10.2021 - 08.2023
Customer Service Representative
The dufresne group
07.2021 - 09.2021
Banquet Server/Bartender
Staffmax Staffing and Recruiting
04.2021 - 12.2023
Customer Service Representative
Concentrix
11.2020 - 3 2021
High school diploma -
Goldridge College
01.2017 - 05.2018
Level C CPR/AED in Basic First Aid, CPR C & AED, St. John Ambulance Saint-Jean, Winnipeg, MB
Certification in Standard First Aid/CPR-C/AED, Active First Aid, Winnipeg, MB
Certification in BLS HCP CPR-C/AED, Active First Aid, Winnipeg, MB
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