Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tate Chen

Pleasanton

Summary

Energetic, experienced and hard-working Server with 6 years of server experience looking for a new restaurant position in the Bay Area. Has a proven track record of delivering superb, above-and-beyond service to guests in fast-paced, high-volume establishments. Has extensive experience with various POS systems and can demonstrate knowledge of a large range of menu items, as well as wine, beer and cocktail knowledge. Committed to ensuring 100% guest satisfaction and always going the extra mile to guarantee that every guest's needs are always met.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Eureka!
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

BJ's Restaurant & Brewhouse
09.2023 - 06.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/ Food Runner

Lazy Dog Restaurant & Bar
06.2021 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Server/ Host

On The Border Cantina and Grill
07.2018 - 03.2020
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Improved dining experience by providing prompt, attentive service to guests.

Education

Bachelor of Arts - Criminology

Pennsylvania State University
University Park, PA
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Food running
  • High volume dining
  • Service prioritization
  • Safe food handling
  • Customer service

Certification

  • California Responsible Beverage Service Certification
  • California Food Handler's Card

Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Professional Working

Timeline

Server

Eureka!
06.2024 - Current

Server

BJ's Restaurant & Brewhouse
09.2023 - 06.2024

Server/ Food Runner

Lazy Dog Restaurant & Bar
06.2021 - 08.2023

Server/ Host

On The Border Cantina and Grill
07.2018 - 03.2020

Bachelor of Arts - Criminology

Pennsylvania State University

Similar Profiles

CREATE PROFILE
Tate Chen