Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatanna Fox

Whitby,Canada

Summary

My expertise in computer skills and exceptional phone etiquette has fostered strong relationships and increased loyalty. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Escalations Advisor

Rogers Communications
10.2022 - Current


  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Front Desk Agent

Graycliff Hotel & Restaurant
10.2021 - 01.2022
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Data Entry Clerk

Abaco Shipping Two Ltd.
09.2021 - 12.2021
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.

Call Center Representative

Bahamas Red Cross
07.2020 - 12.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Graduate Certificate - Medical Office Assistant

Trillium College
Port Perry, ON
06.2024

Graduate Certificate - Customer Care Program

ACCES Employment
Toronto
08.2022

Graduate Certificate - Canadian Workplace Essentials

Ontario Tourism Education Corporation
Toronto, ON
08.2022

High School Diploma -

Anatol Rodgers High School
Nassau, The Bahamas
06.2016

Skills

  • Problem-Solving
  • Attention to Detail
  • Computer Skills
  • Phone and Email Etiquette
  • Transcription
  • Medical Terminology
  • First Aid & CPR

Languages

English
Native or Bilingual

Timeline

Escalations Advisor

Rogers Communications
10.2022 - Current

Front Desk Agent

Graycliff Hotel & Restaurant
10.2021 - 01.2022

Data Entry Clerk

Abaco Shipping Two Ltd.
09.2021 - 12.2021

Call Center Representative

Bahamas Red Cross
07.2020 - 12.2020

Graduate Certificate - Medical Office Assistant

Trillium College

Graduate Certificate - Customer Care Program

ACCES Employment

Graduate Certificate - Canadian Workplace Essentials

Ontario Tourism Education Corporation

High School Diploma -

Anatol Rodgers High School

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Tatanna Fox