Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - References
Languages
Timeline
Generic

Taste Ugboya

HAMILTON,Ontario

Summary

I'm a high skilled team player, dedicated warehouse/logistic and customer service professional with knowledge of service delivery and proven multitasking abilities. Commited in maintaining professional relationship to increase profitability and drive good working results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Warehouse Worker

Cargojet
11.2022 - 03.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Can lift and can moved large items up to 50 lbs normally or with equipment such as pallet jack.


Warehouse Worker

Ekene Limited Industries
01.2021 - 06.2022
  • Received incoming shipments and verified the accuracy of items and quantities
  • Accurately picked items from inventory to fulfill customer orders
  • Packed and prepared orders for shipment, ensuring proper labeling and documentation
  • Kept the warehouse clean and organized to facilitate efficient operations
  • Collaborated with team members and other departments to ensure smooth warehouse operations
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.

Factory Worker

Omon-Job Quick Services
03.2019 - 11.2020
  • Packaged water cans and stacked them in containers
  • Scanned orders and offloaded water cans for distribution
  • Assisted with household cleaning tasks in the warehouse
  • Disposed of damaged water cans to ensure consumer safety

Education

Diploma - Biotechnology

Mohawk College
Hamilton, ON
11.2024

High school -

Megrow secondary school
01.2020

Skills

  • Over 4 years of experience working in a warehouse setting
  • Proficient in warehouse organization and operations
  • Experienced in cycle counting and warehouse logistics
  • Skilled in general housekeeping and maintaining clean work environments
  • Strong team leadership and motivational skills
  • Expertise in labeling and accurately moving customer orders to meet shipment timetables and minimize errors
  • Problem resolution
  • Customer service
  • Prioritization
  • Warehousing functions

Certification

  • First Aid, AED, and CPR
  • WHMIS (Workplace Hazardous Materials Information System)
  • Health and Safety

Additionalinformation - References

Available upon request

Languages

English
Professional Working

Timeline

Customer Service Representative

Concentrix
04.2024 - 10.2024

Warehouse Worker

Cargojet
11.2022 - 03.2024

Warehouse Worker

Ekene Limited Industries
01.2021 - 06.2022

Factory Worker

Omon-Job Quick Services
03.2019 - 11.2020

High school -

Megrow secondary school

Diploma - Biotechnology

Mohawk College

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Taste Ugboya