Taste Ugboya
HAMILTON,Ontario
Summary
I'm a high skilled team player, dedicated warehouse/logistic and customer service professional with knowledge of service delivery and proven multitasking abilities. Commited in maintaining professional relationship to increase profitability and drive good working results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
04.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Warehouse Worker
Cargojet
11.2022 - 03.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Can lift and can moved large items up to 50 lbs normally or with equipment such as pallet jack.
Warehouse Worker
Ekene Limited Industries
01.2021 - 06.2022
- Received incoming shipments and verified the accuracy of items and quantities
- Accurately picked items from inventory to fulfill customer orders
- Packed and prepared orders for shipment, ensuring proper labeling and documentation
- Kept the warehouse clean and organized to facilitate efficient operations
- Collaborated with team members and other departments to ensure smooth warehouse operations
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Factory Worker
Omon-Job Quick Services
03.2019 - 11.2020
- Packaged water cans and stacked them in containers
- Scanned orders and offloaded water cans for distribution
- Assisted with household cleaning tasks in the warehouse
- Disposed of damaged water cans to ensure consumer safety
Education
Diploma - Biotechnology
Mohawk College
Hamilton, ON11.2024
High school -
Megrow secondary school
01.2020
Skills
- Over 4 years of experience working in a warehouse setting
- Proficient in warehouse organization and operations
- Experienced in cycle counting and warehouse logistics
- Skilled in general housekeeping and maintaining clean work environments
- Strong team leadership and motivational skills
- Expertise in labeling and accurately moving customer orders to meet shipment timetables and minimize errors
- Problem resolution
- Customer service
- Prioritization
- Warehousing functions
Certification
- First Aid, AED, and CPR
- WHMIS (Workplace Hazardous Materials Information System)
- Health and Safety
Additionalinformation - References
Available upon request
Languages
English
Professional Working
Timeline
Customer Service Representative
Concentrix
04.2024 - 10.2024
Warehouse Worker
Cargojet
11.2022 - 03.2024
Warehouse Worker
Ekene Limited Industries
01.2021 - 06.2022
Factory Worker
Omon-Job Quick Services
03.2019 - 11.2020
High school -
Megrow secondary school
Diploma - Biotechnology
Mohawk College
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