Tasnuva Tahsin
Thunder Bay,Canada
Summary
Service Desk Associate with proven skills in customer service, sales support, and issue resolution. Experienced in cash handling, store presentation, and multitasking in fast-paced environments. Committed to teamwork, clear communication, and delivering excellent customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Service Desk Associate
Home Depot
Thunder Bay, ON
03.2025 - Current
- Managed end-to-end Customer Order Management (COM) processes, including special orders, installations, and online purchases
- Acted as a liaison between customers, vendors, installers, and internal teams to ensure smooth communication and service delivery
- Resolved order-related issues promptly by assessing customer needs and coordinating with project and service partners
- Ensured accurate and timely fulfillment of orders, maintaining a strong focus on customer satisfaction and follow-through
Sales Associate
Dene Cree Designs Inc
Thunder Bay, Canada
02.2024 - 01.2025
- Handled pos transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for the sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Executive (Customer Care & Sales)
Gunoboti Food Products Ltd
Bangladesh
01.2021 - 07.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Analyzed customer feedback for process improvements to achieve long-term business objectives
- Accurately handled all financial transactions while processing cash transactions in a timely manner and in compliance with business regulations
Education
Masters of Education - Educational Studies
Lakehead University
Thunder Bay, ON08.2024
Bachelors of Arts - English Linguistics
North South University
Bangladesh02.2022
Skills
- Customer service
- Order coordination
- Problem solving
- Multitasking
Certification
- Advanced Food Safety
- First Aid & CPR
References
Donny Wabbase
Manager, Dene Cree Designs Inc.
Thunder Bay, ON, 807-632-5034
Timeline
Special Service Desk Associate
Home Depot
03.2025 - Current
Sales Associate
Dene Cree Designs Inc
02.2024 - 01.2025
Executive (Customer Care & Sales)
Gunoboti Food Products Ltd
01.2021 - 07.2023
Masters of Education - Educational Studies
Lakehead University
Bachelors of Arts - English Linguistics
North South University
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